What are the responsibilities and job description for the Help Desk Technical Lead position at Akkodis?
The role of a Service Desk Senior Analyst at Akkodis involves providing advanced troubleshooting and resolution for hardware, software, and network issues. This position requires strong analytical and problem-solving skills to diagnose and resolve technical issues through real-time discussions or chat with Service Desk Technicians.
Key Responsibilities:
- Diagnose and resolve technical issues using real-time discussions or chat with Service Desk Technicians.
- Document, update, and manage records in an ITIL-based ticketing system.
- Recommend hardware and software solutions to meet organizational needs.
- Provide advanced technical support for enterprise applications, tools, and utilities.
This role also involves participating in an on-call rotation, including evenings and weekends, as well as supporting various IT environments, including office, field, and training settings. Additionally, the successful candidate will be responsible for monitoring IT systems, applications, and security performance, and assisting with endpoint management, including software updates, OS patches, and security updates.
