What are the responsibilities and job description for the Help Desk Support position at Akkodis?
Tech Support Specialist – Onsite in Downtown Austin, TX
Starting Pay: $20.31/hour (increases to $21.60/hour after 7 months)
Location: Fully onsite in downtown Austin, TX
Schedule: 40-hour/week contract role with potential for extension or full-time conversion
We’re looking for a Tech Support Specialist to provide phone and web-based troubleshooting support for retail locations across the country. If you love problem-solving, thrive in a fast-paced environment, and have a passion for technology, we want to hear from you!
What We Offer:
✅ 6-month contract with potential for extension or conversion
✅ Free training & certification courses after 3 months
✅ Company-provided laptop & headset
Shift Options (Central Time):
🌞 5:30 AM – 2:00 PM
🌤 7:30 AM – 4:00 PM
🌙 12:00 PM – 8:30 PM
You’ll have two consecutive days off (e.g., Tues/Wed, Wed/Thurs, Thurs/Fri)
What You’ll Need:
🔹 Open availability (including holidays, nights, and weekends)
🔹 1 years of call center or customer service experience
🔹 1 years of tech support/troubleshooting experience
🔹 A passion for technology and learning
🔹 Strong communication skills – able to explain technical solutions clearly
🔹 Problem-solving mindset – diagnose and resolve issues independently
🔹 Thrives in a metric-driven environment
Ready to take the next step? Apply now and grow your career with us!
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy
The Company will consider qualified applicants with arrest and conviction records.
Salary : $20
