HR Service Center Rep I

Akkodis is seeking an HR Service Center Rep I for a contract position with Location: Tampa, FL (100% Onsite).

Pay Range: 15-18/HR on W2 The pay rate may vary based on experience, education, geographic location, and other factors.

Title: HR Service Center Rep I

Job Types: Contract

Location: Tampa, FL (100% Onsite)

Summary

THE TOP 5 MUST HAVES FOR THIS ROLE ARE AS FOLLOWS

1. EXCELLENT CRITICAL THINKING

2. AT LEAST 3 YEARS OF CUSTOMER SERVICE EXPERIENCE

3. MULTI- TASKING

4. ABILITY TO TYPE AND TALK WITH CALLERS AT THE SAME TIME

5. MUST BE ON_SITE in Tampa FL for all training days (training days will from business days (M-F) between 3/25/35 - 4/4/25

Required Work Experience:

1 - 2 years of experience in human resources administration and/or a call center environment required

Knowledge:

• Familiarity with and ability to adhere to standard call center metrics, including Call Volume,

Average Handle Time, Wrap, Schedule Adherence and attendance and punctuality

• Experience with HR systems, such as HRIS, Applicant Tracking and HR Reporting (such as

Business Objects)

Skills:

• Excellent customer service skills

• Excellent interpersonal, verbal and written communication skills

• Excellent attention to detail, problem solving, organization and prioritization skills

• Ability to follow specific, detailed instructions, resolve routine problems and perform basic

interpretation utilizing published information and tools

• Ability to prioritize, problem solve and apply critical thinking skills

• Ability to effectively interact with a diverse population at all levels within the organization

• Ability to maintain composure in stressful situations

• Experience with Microsoft Office products (Excel, Word, PowerPoint)

• Ability to type a minimum of 45 words per minute while interacting with customers on the

phone

• Ability to read, write and speak the English language, communicating clearly and effectively

with callers

MUST have excellent phone skills and a customer focused mindset.

MUST have excellent transcription skills as workers will be speaking and typing at the same time while on calls with employees.

MUST have excellent attention to detail for all notes entered

MUST be organized and have good time management/multi-tasking ability to ensure all tasks are completed in a timely fashion

MUST have excellent critical thinking skills and be able to answer questions efficiently

Required Education

High School Diploma or equivalent REQUIRED

Associates Degree preferred, but not required

Preferred skills:

Transcription

Previous open enrollment support

Benefits:

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance