Information Technology Technical Support

Akkodis is looking for Support Engineer Position role is a 06 Month's Contract and is in Boston, MA (Onsite).

Pay Range: $36-38/hr. (The Rate may be negotiable based on experience, Education, Geographic Location, and other factors.)

Responsibilities:

1. Break/Fix Services: Diagnose and resolve hardware and software issues promptly and efficiently, minimizing downtime.

2. Hardware/Software Maintenance and Support: Perform routine maintenance, software updates, and troubleshooting for desktops, laptops, peripherals, and Mobile devices.

3. IMAC (Install, Move, Add, Change): Execute hardware and software installations, relocations, and upgrades according to established procedures.

4. Asset Management: Manage IT assets throughout their lifecycle, including shipping, receiving, tracking, and inventory control.

5. Mobile Device Management (MDM): Proficiently utilize Jamf and Intune for device management, configuration, and security.

6. Apple Device Support: Provide expert support for Apple devices, including iPhones and iPads, addressing hardware and software issues.

7. Life Sciences Domain Support: Understand and address the unique IT needs and challenges of clients within the Life Sciences industry.

8. Customer Service: Provide exceptional customer service, ensuring clear communication and timely resolution of issues.

9. Documentation: Maintain accurate records of support activities, asset inventory, and troubleshooting procedures.

Skills:

1. Experience in Life Science Industry Application like Viva Vault, OBIE, LabWare

2. Understanding of Industry Compliance Standard like GxP, HIPPA

3. Hands on Experience on Windows 11, BitLocker, Intune AutoPilot

4. Experience on Jamf Mobile Device Management

5. Experience in macOS and iOS device management

6. Knowledge of data privacy regulations and compliance standards in life sciences, particularly regarding data protection and secure communications.

7. Proven experience in providing both remote support (via remote desktop tools, phone, or chat) and on-site deskside support

8. Ability to quickly respond to service tickets, troubleshoot issues, and resolve hardware/software problems efficiently.

If you feel this is not something that you are currently interested in, but know of someone, that might be, please share the details with them or let me know their details so I can reach out to them!

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance