What are the responsibilities and job description for the Information Technology Support Specialist position at eJAmerica?
Key Responsibilities:
- On-call rotation for after-hours and weekend support.
- Install, troubleshoot, repair, and maintain software applications and hardware.
- Handle tickets from the helpdesk for in-house, third-party, and market data applications.
- Support operating system drivers, software, and firmware.
- Assist users with home connection & remote work setup (Key Responsibilities:
- Install, troubleshoot, repair, and maintain software applications and infrastructure.
- Handle tickets from the helpdesk for in-house, third-party, and market data applications.
- Support operating system drivers, software, and firmware.
- Assist users with home connection & remote work setup (End-Client laptop or personal laptop virtual machine).
- Ensure compliance with End-Client policies & procedures.
- Maintain support documentation.
- Coordinate with local & global support teams across multiple platforms.
- Manage incidents and requests in the ticket-tracking system.
- Stay updated on technology and participate in training programs.
- Be responsive across multiple communication platforms (email, Teams, Skype, Symphony, Jive, WhatsApp).
- laptop or personal laptop virtual machine).
- Ensure compliance with End-Client policies & procedures.
- Create and maintain support documentation.
- Collaborate with local & global support teams across multiple platforms.
- Manage incidents and requests in the ticket-tracking system.
- Proactively report trends, issues, and delays to management.
- On-call rotation for after-hours and weekend support.
- Stay updated on technology and participate in training programs.
- Be responsive across multiple communication platforms (email, Teams, Skype, Symphony, Jive).
