What are the responsibilities and job description for the Information Technology Support Technician position at Pomeroy?
Our client is looking for a skilled Deskside Support Technician in Boston, MA for a 12-month Contract position, with the possibility of converting to direct hire. The appropriate candidate provides on-site field support to end users, performs installations, repairs, upgrades and maintenance on hardware and equipment.
Pay Rate: $30-$32/hr
Responsibilities:
- Open and update SNOW tickets, password reset process etc.
- MacBook support, Windows Support, account enrollment, reset, and maintenance
- Onboarding new hires with Hardware / MacBook’s / Windows laptop / phones.
- Equipment management, updating Equi records and inventory
- Printer support
- Perform basic HW support for Desktop & Laptop including RAM upgrade, keyboard exchange, SSD HD replacement
- Smart Hands support including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc., Servers & Storage
Qualifications:
- 2 years of relevant experience
- Good oral and written communication skills
- Good interpersonal skills
- Ticket handling (ServiceNow)
- Microsoft Windows and Apple operating system – all related issues
- How-to assistance of End User assigned IT devices and software
- Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
- Microsoft Office 365 suite
- Software deployment
- Smartphones & Portable Devices experiences for SIM handling and provisioning
- Meeting room support (Audio and Video Equipment)
- Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support)
- Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
- Stock management (incoming & outgoing IT goods)
- End user training and education
Salary : $30 - $32
