Mechanic

Akkodis is seeking a Mechanic - Level 1 RDS Agent for a long term W2 contract job with a client in Plymouth, MI. This position is 100% remote.

*** No Corp-to-Corp; No C2C; No Referrals from C2C ***

Rate Range: $20.00/hour to $23.50/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Mechanic - Level 1 RDS Agent job responsibilities include:

• Responsible for providing prompt, professional support to internal and external customers in response to a variety of remote diagnostic sessions.
• Agents will remotely perform Pre-Scans, ADAS Calibrations and Post Scans of Automotive Diagnostic Systems to assist in the proper repair and function of customer vehicles.
• Provide remote assistance to customers using the client’s Diagnostic Products including, reading/clearing and analyzing Diagnostics Trouble Codes (DTC), module programming, Module Configurations, Advance Driver Assistance System (ADAS) Calibrations and Diagnostic Trouble Shooting.
• Escalate necessary tickets or issues to level 2 Remote Diagnostic Agents or Remote Diagnostic Coordinator for direction or resolution.
• Work internally and with the Remote Diagnostic Coordinator and Service Manager to ensure customer Satisfaction.
• Opening, Tracking, and Closing tickets within client’s Ticking and Tracking Systems; ensures problem ownership and promotes end-user satisfaction
• Communication with customer using available tools: Chat and RDS Hardware
• Utilizing OE software to provide Diagnostic Service.

Qualifications:

• Proficient in automotive diagnostics, including Diagnostic Trouble Codes (DTCs).
• Prior experience in automotive repair or as a mechanic.
• Prior experience with automotive scan tools.
• Excellent customer service skills.
• Advanced computer proficiency.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Erica.Goben@AkkodisGroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance