What are the responsibilities and job description for the Senior Service Desk Technician position at Akkodis?
Job Summary
Akkodis is seeking a skilled Senior Service Desk Technician to join our team.
About the Role
In this role, you will be responsible for supporting various IT environments, including office, field, and training settings.
Key Responsibilities
- Support various IT environments, including office, field, and training settings.
- Monitor IT systems, applications, and security performance.
- Assist with endpoint management, including software updates, OS patches, and security updates.
Requirements
- Solid foundation in networking, including TCP/IP, DNS, DHCP, and VPN.
- Experience with Active Directory, Office 365, and Intune.
- Familiarity with IT Service Management (ITSM) tools.
