What are the responsibilities and job description for the Service Desk Technician position at Ouro?
About The Company
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.
About The Role
We're seeking a Service Desk Technician to join our team, offering comprehensive telephone and email technical support for macOS and Windows platforms. This role is vital in assisting both customers and employees with hardware, system, and application issues, ensuring efficient and courteous troubleshooting and problem resolution. You'll be at the forefront of providing essential deskside support, answering inquiries about technology operations, and aiding in the seamless function of our IT infrastructure.
Responsibilities
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.
About The Role
We're seeking a Service Desk Technician to join our team, offering comprehensive telephone and email technical support for macOS and Windows platforms. This role is vital in assisting both customers and employees with hardware, system, and application issues, ensuring efficient and courteous troubleshooting and problem resolution. You'll be at the forefront of providing essential deskside support, answering inquiries about technology operations, and aiding in the seamless function of our IT infrastructure.
Responsibilities
- Provide excellent customer service to employees and team members around the globe
- Serve as a first point of contact for user workstation and technology issues such as, password resets, hardware failures, and basic software troubleshooting
- Support end-user desktops and laptops in a mixed macOS and Windows environment
- Manage Service Desk work queue, including tickets, email inbox, and walk-up issues
- Deploy new workstations with both macOS and Windows operating systems
- Assist remote users using remote control software and Google Meet
- Provide asset management of inventory, including procurement of new equipment
- Manage end-user account password resets and account unlocks
- College Degree, or equivalent work experience (technical certifications a bonus)
- The ability to work with little or no supervision
- Position may require some heavy lifting and physical activity in the form of unpacking equipment
- Must be comfortable being on call rotation one week out of every five
