What are the responsibilities and job description for the Technical Field Manager position at Akkodis?
Akkodis has a fantastic onsite opportunity!! We are looking for a Technical Field Manager for my client located in St. Louis, MO which you might be interested in at this point in your career.
Technical Field Manager
Location : St. Louis, MO
Job Duration : 12 months
Pay Range : $40-$45 per hour (The rate may be negotiable based on experience, education, geographical area and other factors)
Important Notes for this role :
Candidates need to reside in or near St. Louis MO (within an hour or so)
technical experience with Audi, Porsche or other European OEM.
technical issue diagnosis experience
Associate Degree in Automotive Technology
Pay Range : $40-$45 per hour
Job Description
Position Overview : Role Summary
This technical position, part of the Product Quality and Technical Service team, is field based and provides mobile technical expertise directly supporting customer satisfaction, Audi dealers and the improvement of Audi vehicles product quality.
Main responsibilities include the (a) identification, analysis, and report, of causes for product performance and quality shortcomings of in-use vehicles, (b) direct assistance to Audi dealers in the prompt, efficient and effective repair of customer vehicles, documenting all findings.
Responsibilities
- Improve customer service experience, through the prompt and correct repair of vehicles and the forward resolution of quality issues.
- Conduct in-depth on-site technical analysis as a component of the AoA-Audi AG process for the resolution of product quality issues.
- Report emerging vehicle quality issues to the Product Support specialists.
- Report service information (internal) shortcoming, errors / missing repair information, tool shortcomings, wiring diagrams, etc.
- Promptly support Audi dealers to manage technical customer cases, diagnose and correctly repair difficult to localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
- Partner with the Region teams and Customer Care teams in dealing with sensitive customer vehicle technical issues.
- Ensure that all the information that is collected during dealer visits is promptly documented and delivered to technical and Region teams in a professional manner (Contact Report) : including technical analysis detailed results, pictures, videos, process and dealer service readiness / repair quality observations, training recommendations, need for warranty review, etc..
- Organize and host technical-update meetings with dealer service personnel (shop foremen, lead technicians).
- Continuously develop own technical / personal knowledge / skills by participating in training and development opportunities.
- Provide cross-functional technical assistance to other groups of AoA, Audi AG. Support field activities of Audi AG.
- Support the operation of the team by performing special projects and tasks as necessary (tool purchases, meeting planning, proctor technical training, etc).
Required Skills
Desired Skills
Education
Required
Desired
For other opportunities available at Akkodis go to . If you have questions about the position, please contact Ashish Kumar at ashish.kumar1@akkodisgroup.com.
Equal Opportunity Employer / Veterans / Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
Salary : $40 - $45
