What are the responsibilities and job description for the Technical Support Specialist position at Akkodis?
Akkodis is seeking a skilled Technical Support Specialist to provide top-notch technical assistance to our clients. As an On-Site IT Service Provider, you will be responsible for managing the queue of service requests, handling SNOW tickets, and ensuring that all technical issues are resolved efficiently.
The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong understanding of hardware and software deployment. If you are passionate about providing exceptional customer service and have experience in IT support, we encourage you to apply.
Key Responsibilities:
- Manage the queue of service requests and prioritize tasks accordingly
- Handle SNOW tickets and resolve technical issues promptly
- Ensure stock is physically audited and manage inventory effectively
- Deploy hardware and software solutions to meet client needs
- Provide excellent customer service and support to clients
Benefits:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Chance to develop your skills and expertise in IT support
