What are the responsibilities and job description for the Technical Support Team Manager position at Akkodis?
Akkodis is seeking a skilled Service Desk Senior Analyst to join our team. As a key member of our IT support team, you will be responsible for providing advanced technical support for hardware, software, and network issues. This role requires strong problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality support.
Required Skills and Qualifications:
- Strong understanding of Windows and MacOS operating systems.
- Solid foundation in networking, including TCP/IP, DNS, DHCP, and VPN.
- Experience with Active Directory, Office 365, and Intune.
The ideal candidate will have prior team leadership experience, a strong customer service mindset, and the ability to multitask, prioritize workload, and adapt to shifting priorities. A bachelor's degree in a related field or equivalent work experience is also required. Relevant certifications such as CompTIA A , Network , Security are preferred.
