Workforce Coordinator

Akkodis is seeking a Workforce Coordinator - Data Services for a 12 months Contract with a client in Beaverton/Phoenix (Remote)

Rate Range: $20.00 - $23.00 P/HR. on W2; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Responsibilities:

Join our team in a dynamic role supporting our Data Services team. As a Workforce Coordinator, you will manage task assignments, track progress, and optimize workflows for a team of 65 members. You’ll work closely with clients, project management, and internal teams to ensure smooth operations, troubleshoot issues, and maintain project timelines.

Job Responsibilities:

• Assign work that comes into Data Services.
• Report daily status on the tasks assigned.
• Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary.
• Gather and present analytics on work queues, times, etc. to improve process.
• Maintain estimates versus actuals (in terms of hours) against budgeted project work.
• Understand at any given time the progress of any given project that is currently within the Data Services area of work.
• Point of contact for escalating wide spread technical issues or outages.
• Serve as liaison between Client Services (business) and Data Services (technical) teams to keep production work flowing smoothly.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.
• Works well with other associates not only internally but externally. Seeks to de-escalate in times of conflict rather than contribute to that conflict, regardless of who is right or wrong.

Qualifications:

• Demonstrated 3 years direct Workforce Coordinator experience or similar practice.
• Strong English communication (verbal and written) skills with a strong customer service focus.
• Ability to work effectively in situations involving uncertainty, ambiguity or lack of information.
• Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
• Ability to express complex technical and abstract concepts effectively both verbally and in writing.
• Ability to interact with all levels of managers and end-users in the organization.
• Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing.
• Ability to provide statistical analysis on workforce data for a variety of uses.
• Ability to handle a large volume of ever-changing task assignments with quick turnaround.
• Proficient with MS Office tools, particularly Excel.
• Ability to work in an environment with immediate deadlines and shifting priorities.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 1 610 735 9347 or Raja.Sekhar@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance