Meet the future
Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to safely send their personal financial data to third-party financial apps. If you are inspired and fascinated by innovative technology that solves complex, real-world problems, then join us as we transform how financial data is accessed and shared. Akoya offers a highly collaborative, fast-paced, and fun working environment and our team is comprised of diverse, creative, and driven professionals with expertise in the banking, securities, fintech, and data aggregation industries. We are an equal opportunity employer. Come join us and be part of this exciting journey - check out www.akoya.com for more information!
The Role :
- As a Customer Delivery Manager, you will play a pivotal role in managing the onboarding and ongoing success of our clients within our ecosystem for consumer-permissioned data. You'll work closely with growth, product, solutions, marketing, and support teams to drive seamless integrations, ensure timely delivery, and enable clients to derive maximum value from our platform.
- A key part of your role will be building and tracking detailed plans, coordinating cross-functional teams, and ensuring all stakeholders (internal and external) are aligned on priorities and timelines. Your ability to facilitate collaboration and maintain clear communication will be instrumental in delivering exceptional Customer outcomes.
Responsibilities :
Manage a portfolio of clients and financial institutions through all stages of onboarding, including discovery, integration, testing, certification, and ongoing support.Build and maintain detailed project plans, tracking key milestones and deliverables to ensure timely delivery for all Customer engagements.Serve as the primary point of contact for clients, acting as their trusted advisor and advocate within the organization.Proactively identify risks or roadblocks in Customer projects, escalate as necessary, and work with stakeholders to resolve them efficiently.Collaborate with cross-functional teams (growth, product, solutions, marketing, and marketing, and support) to ensure alignment of Customer needs, priorities, and delivery timelines.Drive product adoption by educating clients on platform capabilities and ensuring they derive value from the solution.Lead ongoing Customer engagement, including training, support, and escalations, while maintaining strong relationships.Analyze Customer feedback and behavior to identify opportunities for growth and improvement in processes, tools, and services.Develop and refine best practices for Customer onboarding, engagement, and success, leveraging iterative learning and analytics.Monitor and report on Customer activity, success metrics, and satisfaction levels, escalating risks to executive management when necessary.Required Experience & Skills :
Not all applicants will have skills that match a job description exactly. Akoya values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or has not followed a traditional path, do not let that stop you from considering Akoya. We are always looking for people who will bring something new to the table!
3-5 years of experience in customer success, account management, or technical program management, ideally within SaaS, API integration, or fintech environments.Proven experience managing the end-to-end onboarding process, including technical discovery, integration, and testing.Strong project management skills, with a proven ability to build, track, and deliver against detailed plans while coordinating across cross-functional teams.Deep understanding of API-based platforms, enterprise software, and connectivity solutions (e.g. OAuth integration, API management).Exceptional communication and interpersonal skills, with the ability to simplify complex concepts for diverse audiences.Track record of building trusted relationships with clients and navigating complex organizations to drive collaboration and product adoption.Highly organized and detail-oriented, with the ability to prioritize and execute tasks effectively.Energetic and self-motivated, with a strong sense of urgency, customer-centricity and accountability.Preferred Experience & Skills :
Background or interest in financial services, banking, or fintech industries.Experience working with financial institutions on onboarding and integration projects.Strong presentation skills, with the ability to convey value propositions and technical concepts concisely.Demonstrated ability to transform Customer detractors into advocates through problem-solving and relationship-building.Familiarity with agile / iterative software delivery methodologies.Positive and collaborative mindset, ability to thrive in a small, dynamic team environment.Akoya is an equal opportunity employer.
This remote position is only available to individuals living within Massachusetts, New York and North Carolina areas. Candidates who do not live within these areas will not be considered.
The actual base pay offered may take into account the candidate's work location, relevant education, job-related knowledge, skills, and experience, among other factors.
Hiring Range : 110,000-$150,000 USD
Salary : $110,000 - $150,000
