What are the responsibilities and job description for the Service Writer / Advisor position at AKP Recruiting?
Service Writer / Advisor
We are currently seeking an experienced Service Advisor to join our team.
Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Advisors ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.
Job Duties :
- Greet the customer and start the process of helping the customer through the repair
- Help identify a mechanical problem by questioning the customer or visual inspection
- Positive interface with technicians, foreman, parts department and customers
- Advise customers about necessary services needed for repair of vehicle
- Write and present accurate estimates of repair
- Explain the work and charges to the customer when the job is complete
- Accurately process customer and warranty repair orders
- Organize and prioritize work flow of shop and field technicians
- Communicate with shift advisers as to work progress and priority
- Responsible for securing facility at close of shift
- Assist parts department with purchasing, work orders, etc.
- Administrative duties as related to role
Requirements for Service Advisor :
Ideal Candidate will possess the following qualities :
Benefits :
