Automotive Service Advisor/Writer

Service Advisor – Jerry’s Chevrolet GMC in Vermillion, SD

Are you a car enthusiast with a passion for customer service? Do you want a job that’s challenging, rewarding, and offers the potential to earn a great living? If you are the person, then apply today and see what we have to offer!

We are looking for a hardworking, goal oriented, service advisor that wants to join a family work environment, wants to look forward to coming to work every day and get to work with some of the best people in the automotive industry! Call or apply now and let’s chat!

Jerry's Chevrolet GMC in Vermillion, SD is looking to add another service advisor to our team! We are a family run store that believes in hard work, fun, positivity, and teamwork! Our service department is growing, and we are looking for someone to join our team! We operate one of the finest and most efficient repair shops in the city. Come work with Jerry’s to be a part of a fun, hard working group that feels like family.

Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Requirements

• Experience is preferred
• Effective communication skills
• Problem-solving skills
• Team Player
• Positive attitude

Duties

• Greets customers in a timely and friendly manner.
• Obtain customer vehicle information
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures, and prepares work order for needed repairs.
• Prepares a repair order showing time, cost, and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Establishes “promised time.”
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.

Jerry's Chevrolet GMC in Vermillion, SD offers health insurance, dental, vision, life insurance, paid vacation, and a matching 401k among its many benefits. Jerry's is family-owned, and we have been in business for over 45 years with a great reputation in the area.

Apply online at www.jerryscars.com/employment or contact Todd VanGelder at 605-310-2035. Walk-ins are always welcome!

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Days:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $50,000 - $90,000