What are the responsibilities and job description for the Technical Support Specialist Civil 3D: 25-03748 position at Akraya Inc.?
Primary Skills : Civil 3D Expert, Technical Support Advanced, Troubleshooting Expert, Communication Skills Advance, ENI Industry
Contract Type : W2
Duration : 6 Months
Location : Boston, Denver, Portland (Near to these hubs) #LI-Remote mostly
Pay Range : $25 - $30 per hour
Job Summary :
As a Technical Support Specialist for Civil 3D, you’ll engage with customers within the Engineering, Natural Resources, and Infrastructure communities, providing essential support, direction, and solutions for various issues. You'll work under a Technical Support Manager to address customer needs through various channels and participate in proactive support activities, including developing webinars, hosting Q&A sessions, and publishing articles. Your contributions will directly influence customer satisfaction and product improvements.
Key Responsibilities :
- Respond to and document support requests across multiple channels.
- Escalate unresolved issues to senior staff and research product defects.
- Manage a personal backlog of support requests and update customers on progress.
- Participate in product BETA programs and support knowledge base development.
- Influence product management with insights gained from customer interactions.
Must-Have Skills :
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
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Salary : $25 - $30
