What are the responsibilities and job description for the Customer Support Representative II: position at Akraya?
Primary Skills : Customer Service(Expert), QuickBooks Online(Advanced), Problem-Solving(Advanced), Accountant Workflow(Intermediate), Technical Troubleshooting (Advanced),Contract Type : W2 ContractDuration : 6 MonthsLocation : #LI-RemotePay Range : $18.00 - $21.00 Per hour#LPJob Summary : We are seeking a diligent QuickBooks Online Implementation Specialist to join our team, focusing on accelerating the adoption and successful implementation of QuickBooks Online. This role demands close collaboration with Sales, supporting teams, external partners, and accountants to deliver an exceptional first-use experience, ensuring that clients and accountants become active recommenders of QuickBooks Online. The ideal candidate will be responsible for managing the seamless conversion of small business clients onto QuickBooks Online, maintaining a priority on workload management, and constantly developing expertise within the QuickBooks Online ecosystem. Additionally, this is a 100% remote role, accommodating candidates across all time zones, with potential for contract extension based on business needs.Key Responsibilities : Collaborate with internal and external stakeholders to accelerate the adoption of QuickBooks Online.Execute custom implementation plans for accounts and manage seamless conversion processes.Deliver outstanding first-use experiences to clients and accountants, encouraging their active recommendation of QuickBooks Online.Clearly communicate progress, plans, and recommendations to customers and internal stakeholders.Develop and maintain expertise of comapny's products and solutions, prioritizing process improvements and execution within timelines.Must-Have Skills : Exceptional ability to communicate technical requirements to both internal and external stakeholders.Proficiency in technical troubleshooting as required.Excellent written and verbal communication skills with the ability to manage multiple project requirements effectively.Preferred Domain Experience : Experience with QuickBooks Online.Previous work experience with accountants or in an accounting role.Bachelor’s degree or equivalent experience in a related field.ABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Salary : $18 - $21
