What are the responsibilities and job description for the Technical Help Desk 4 : position at Akraya?
Primary Skills : Windows / Mac OS (Expert), Mobile Device Management (Advanced), Endpoint Technology Support (Expert), Cyber Security Tools (Intermediate), Audio / Video Troubleshooting (Expert),Contract Type : W2 ContractDuration : 12 MonthsLocation : Newark CA (#LI-Onsite)Pay Range : $40.00 - $45.00 Per Hour#LPJob Summary : We are seeking a Senior Executive Support Technician responsible for managing IT relations, ensuring VIP user satisfaction, and maintaining optimal operation of endpoint technologies, mobile devices, peripherals, and applications. The ideal candidate must adeptly handle IT issues for high-profile users, collaborate effectively with business leaders and IT teams, and be prepared for regional or global travel to support staff and events up to 25% of the time. This role requires on-site presence, flexibility for 24 / 7 on-call support, and the capacity to own and drive IT projects.Key Responsibilities : Manage and resolve VIP IT issues, ensuring user satisfaction with remediation efforts.Collaborate with IT teams and business leaders to maintain optimal functionality of VIP tech equipment and software.Train VIPs and staff in technology use, maintain technical documentation, and support executive meetings including AV needs.Perform site evaluations and risk analysis for executive meetings, and provide round-the-clock on-call support.Lead IT projects and deliverables for the team with up to 25% travel for event and staff support.Must-Have Skills : Extensive experience in Windows 10 / 11, OS X, and supporting technologies for VIP executive support.Proficiency in Cyber Security tools, MDM technologies, and peripheral configuration.Excellent problem-solving skills with the ability to work independently and prioritize effectively.Industry Experience Required : Prior experience in a managerial IT support role, preferably within corporations that require executive-level support and discretion.ABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Salary : $40 - $45
