What are the responsibilities and job description for the Technical Help Desk L5 position at TEKsystems?
*Description*
Key responsibilities:
- Troubleshooting complex technical issues: Diagnosing and resolving advanced problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions.
- User support: Responding to user inquiries via phone, email, ticketing system, or in-person, providing clear explanations and solutions to technical problems.
- Software installation and configuration:Installing, configuring, and updating software applications on user workstations, including security patches and updates.
- Account management: Troubleshoot Okta and Active Directory accounts.
- Hardware support: Performing basic hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse).
- Escalation management: Identifying issues that require escalation to senior IT staff or specialized teams.
- Documentation and knowledge base updates: Maintaining accurate documentation of resolved issues and contributing to the company's knowledge base.
- Preventative maintenance:Performing routine checks on systems to identify potential issues and proactively address them.
- Training and support: Providing basic technical training to users on new software or hardware.
*Skills*
os x, windows, linux, okta, microsoft office suite, network protocols, adobe suite, Help desk support, desktop support, 3DExperience CATIA, JFrog Artifactory, jenkins, Foundry Nuke, MaxonOne Suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk
*Top Skills Details*
os x,windows,linux,okta,microsoft office suite,network protocols,adobe suite,Help desk support,desktop support
*Additional Skills & Qualifications*
Absolute Must Haves:
- Linux support experience a must
- OS X experience a must
- Windows support experience a must
- Customer service experience
Required skills:
- Strong technical knowledge:
- In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components.
Troubleshooting skills:
- Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently.
Customer service skills:
- Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy.
Attention to detail:
- Ability to accurately document issues and follow established procedures.
Preferred Skills:
- Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk
Typical qualifications:
- Education:Associate's degree in computer science, IT, or equivalent experience
- Experience:8 years of experience in a helpdesk or desktop support role
- Certifications:CompTIA A or equivalent IT certification preferred
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $49.00 - $61.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Newark,CA.
*Application Deadline*
This position is anticipated to close on Mar 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Key responsibilities:
- Troubleshooting complex technical issues: Diagnosing and resolving advanced problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions.
- User support: Responding to user inquiries via phone, email, ticketing system, or in-person, providing clear explanations and solutions to technical problems.
- Software installation and configuration:Installing, configuring, and updating software applications on user workstations, including security patches and updates.
- Account management: Troubleshoot Okta and Active Directory accounts.
- Hardware support: Performing basic hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse).
- Escalation management: Identifying issues that require escalation to senior IT staff or specialized teams.
- Documentation and knowledge base updates: Maintaining accurate documentation of resolved issues and contributing to the company's knowledge base.
- Preventative maintenance:Performing routine checks on systems to identify potential issues and proactively address them.
- Training and support: Providing basic technical training to users on new software or hardware.
*Skills*
os x, windows, linux, okta, microsoft office suite, network protocols, adobe suite, Help desk support, desktop support, 3DExperience CATIA, JFrog Artifactory, jenkins, Foundry Nuke, MaxonOne Suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk
*Top Skills Details*
os x,windows,linux,okta,microsoft office suite,network protocols,adobe suite,Help desk support,desktop support
*Additional Skills & Qualifications*
Absolute Must Haves:
- Linux support experience a must
- OS X experience a must
- Windows support experience a must
- Customer service experience
Required skills:
- Strong technical knowledge:
- In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components.
Troubleshooting skills:
- Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently.
Customer service skills:
- Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy.
Attention to detail:
- Ability to accurately document issues and follow established procedures.
Preferred Skills:
- Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk
Typical qualifications:
- Education:Associate's degree in computer science, IT, or equivalent experience
- Experience:8 years of experience in a helpdesk or desktop support role
- Certifications:CompTIA A or equivalent IT certification preferred
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $49.00 - $61.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Newark,CA.
*Application Deadline*
This position is anticipated to close on Mar 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $49 - $61
