What are the responsibilities and job description for the Help Desk Support position at TEKsystems?
*Description*
Core Responsibilities
* Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.
* Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.
* Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.
* Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.
* Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.
* Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.
* Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.
Requirements: Required Skills and Qualities
* Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
* Experience with mobile device operating systems, including iOS and Android, is highly desirable.
* Adept at problem-solving, expectation management, and customer care.
* Effective communicator with good written, verbal, and problem-solving abilities.
* Familiarity with help desk ticketing systems, and remote support tools.
* A continuous learning mindset with a strong desire to learn additional technical skills and deliver excellent client experience.
Certifications and Licenses
Though not required, certifications related to end-user technology and support operations, such as those from CompTIA, Microsoft, Apple, and ITIL, would be a plus.
Software and Applications
*Familiarity with using and supporting productivity suites, including Microsoft 365 and Google Workspace (G Suite), and ServiceNow for help desk ticketing systems and remote support tools is crucial for efficiently managing client support requests and maintaining accurate records of interactions and issues.
Problem-Solving and Customer Service Skills
*Adept at problem-solving, expectation management, and customer care. Effective communication skills with good written, verbal, and problem-solving abilities.
*Pay and Benefits*
The pay range for this position is $27.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Stanford,CA.
*Application Deadline*
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Core Responsibilities
* Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.
* Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.
* Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.
* Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.
* Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.
* Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.
* Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.
Requirements: Required Skills and Qualities
* Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
* Experience with mobile device operating systems, including iOS and Android, is highly desirable.
* Adept at problem-solving, expectation management, and customer care.
* Effective communicator with good written, verbal, and problem-solving abilities.
* Familiarity with help desk ticketing systems, and remote support tools.
* A continuous learning mindset with a strong desire to learn additional technical skills and deliver excellent client experience.
Certifications and Licenses
Though not required, certifications related to end-user technology and support operations, such as those from CompTIA, Microsoft, Apple, and ITIL, would be a plus.
Software and Applications
*Familiarity with using and supporting productivity suites, including Microsoft 365 and Google Workspace (G Suite), and ServiceNow for help desk ticketing systems and remote support tools is crucial for efficiently managing client support requests and maintaining accurate records of interactions and issues.
Problem-Solving and Customer Service Skills
*Adept at problem-solving, expectation management, and customer care. Effective communication skills with good written, verbal, and problem-solving abilities.
*Pay and Benefits*
The pay range for this position is $27.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Stanford,CA.
*Application Deadline*
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $27 - $30
