What are the responsibilities and job description for the Help Desk Support Specialist position at Sales Match?
We are looking for a Help Desk Support Specialist to assist customers and employees with general inquiries, troubleshooting, and problem resolution. In this fully remote role, you will handle incoming requests, provide guidance, and ensure a smooth experience for customers and team members. If you enjoy helping others, solving problems, and working in a fast-paced environment, this is a great opportunity to grow your career while working from home.
Key Responsibilities:
- Respond to customer and employee inquiries via phone, email, and chat.
- Assist with account issues, order tracking, policy questions, and general troubleshooting.
- Provide step-by-step guidance to resolve concerns efficiently and professionally.
- Maintain accurate records of interactions and follow up as needed.
- Collaborate with internal teams to address escalated concerns and improve processes.
- Stay updated on company policies, services, and procedures to provide accurate information.
Required Qualifications:
- High school diploma or equivalent.
- 1 years of experience in customer service, administrative support, or help desk assistance.
- Strong problem-solving and communication skills.
- Ability to work independently in a remote environment and manage multiple tasks.
- Comfortable using online systems, support tools, and email communication.
Preferred Qualifications:
- Experience in help desk support, call center assistance, or administrative coordination.
- Familiarity with CRM or ticketing systems for tracking customer requests.
- Bilingual abilities are a plus.
Compensation & Benefits:
- Salary: $55,000 - $70,000 per year (based on experience).
- Benefits: Health, dental, vision, 401(k), and paid time off.
- Work-Life Balance: 100% remote position with flexible hours.
- Career Growth: Training, professional development, and advancement opportunities.
Additional Information:
- Must be legally authorized to work in the U.S.
- Fully remote position – work from anywhere in the U.S.
- Flexible work hours may be available based on business needs.
Salary : $55,000 - $70,000
