What are the responsibilities and job description for the Help Desk Specialist position at VIVO?
Our client, a private equity company, is looking for a Help Desk Specialist to join its team in San Francisco, CA. This person will be coming in as a contractor for a short term project of 2 months. This is a fully onsite opportunity located in downtown SF.Responsibilities : Provide first-level technical support to users, addressing issues related to hardware and software.Manage Active Directory and Office 365 accounts, including user provisioning, password resets, and group policy management.Troubleshoot and resolve technical issues in a timely manner, escalating complex problems to higher-level support teams when necessary.Assist with the deployment and configuration of Intune and other IT management tools.Collaborate with IT team members to offload and prioritize support tickets, ensuring timely resolution of user issues.Provide white-glove service to users, offering hands-on assistance and personalized support to meet their needs.Participate in IT projects and initiatives, including system upgrades, migrations, and deployments.Maintain accurate records of support activities, including ticket management and documentation of troubleshooting procedures.Adhere to company policies and procedures, ensuring compliance with security protocols and data privacy regulations.Requirements : 2 years of experience in a help desk or technical support role.Proficiency in managing Active Directory and Office 365 environments.Strong knowledge of IT troubleshooting techniques and methodologies.Experience with Intune and other IT management tools preferred.Excellent communication skills, with the ability to effectively communicate technical information to non-technical users.Customer-focused mindset and a passion for delivering exceptional service.Ability to work independently and collaboratively in a fast-paced environment.About VivoHaving been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing on mid to senior level technology resources. Our brand promise is simple : we get people. We get that our clients don t want to waste time, and that our candidates and employees thrive when given honest feedback and an opportunity to grow.Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering : we will treat you like you are our most important employee.Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.Vivo We Get People!
