What are the responsibilities and job description for the Training Program Manager II: position at Akraya?
Primary Skills : Program Management-Expert, Data Analysis-Advanced, Instructional Design-Advanced, Agile Scrum-Intermediate, Stakeholder Engagement-Expert,Contract Type : W2 ContractDuration : 10 MonthsLocation : Mountain View CA (#LI-Hybrid, 2-3 days / Week onsite)Pay Range : $50.00 - $57.00 Per Hour#LPJob Summary : Join our Learning & Development team to revolutionize the training experiences of our Customer Success Experts, ensuring their growth and enhancing our product support quality. You'll play a key role in onboarding, developing, and supporting over 20K annual experts efficiently and effectively, leveraging innovation and data insights to uplift our global Expert Network. This role demands a proactive leader dedicated to fostering a continuous learning culture and advancing our strategic learning initiatives through pioneering techniques and strong business partnerships.Key Responsibilities : Design and implement transformative learning experiences aligned with organizational goals and learner needs.Use data analysis and technology to optimize learning pathways and measure outcomes of learning interventions.Engage and build trust-based relationships with a variety of stakeholders to drive learning and development initiatives.Mentor and coach team members, contributing to a culture of continuous improvement and innovation in learning practices.Stay updated with industry trends, exploring and integrating new tools and methodologies to enhance the learning experience.Must-Have Skills : Strong experience in managing complex, cross-functional programs.Proficient in making data-driven decisions and implementing instructional design principles.Exceptional stakeholder engagement and interpersonal communication abilities.Industry Experience Required : Background in SAAS, Tax Preparation, Accounting, or Financial Services preferred, with a focus on customer support learning and development.ABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in IT StaffingAs staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Salary : $50 - $57
