What are the responsibilities and job description for the Dispatcher/Customer Service ? Full-Time position at Akrit Refrigeration and Appliance Service?
Dispatcher / Customer Service ? Full-Time
About Us
We are a locally owned, family-run business that has proudly served our community for 70 years . As one of the area's leading Appliance and Commercial Refrigeration Service Companies , we are committed to delivering exceptional customer service and technical support. We take pride in our strong team culture, dedication to service excellence, and long-standing relationships with our customers .
About the Position
This is not a basic call center job?our Dispatchers play a critical role in the productivity of our technicians and the level of service we provide to customers. You will be responsible for efficiently managing service schedules, ensuring smooth coordination between customers and field technicians, and optimizing daily operations .
Key Responsibilities :
- Scheduling and dispatching service calls to maximize technician productivity
- Assisting with office tasks and entering data from service orders
- Managing back-office operations and customer follow-ups
- Typing quickly and accurately while speaking with customers to ensure seamless communication
- Proactively problem-solving to improve scheduling efficiency
This is a fast-paced role that requires strong attention to detail, critical thinking, and logistical coordination.
What We?re Looking For :
Compensation & Benefits :
We believe in rewarding hard work! This position offers :
Health, dental, and vision insurance
If you're looking for a stable, high-paying career with a respected, community-focused company , we'd love to hear from you!
Salary : $50,000 - $60,000