What are the responsibilities and job description for the Distribution Office Coordinator-Part Time position at Akron-Canton Regional Foodbank?
The Distribution Office Coordinator primary responsibilities include supporting the Distribution Office team with the network partner experience which involves answering incoming calls; entering and processing orders through a web based system; greeting and interacting daily with network partners in our eight county service territory; administrative appointment tracking; cycle count inventory in the warehouse as well as spot check the organization and accuracy of inventory in all storage areas and in both Akron and Canton warehouse locations; this position will, as needed, fill in at both warehouse locations to ensure continuity of staffing and related responsibilities to uphold the network partner experience. A high degree of professionalism, courtesy, communication skills, organization, punctuality, collaboration, teamwork, and dependability are essential for success in this position. This is a Part Time position. Shift: M-F, 11am-3pm.
Job Responsibilities:
- Responsible for customer service related to orders and the network partner experience along with general receipting.
- Work with the Operations team to successfully provide exceptional customer service to all partners coming in to pick up food.
- Support the cycle count process and administrative documentation of findings as directed by Distribution Office Administrator or Distribution Office Manager.
- Support administrative processes for daily disposal and related inventory adjustments.
- Support daily data entry related to support with inventory receipting, releasing of orders, and any other administrative duties to support Distribution Office workflow of tasks and responsibilities.
- Cross trained to handle general receipting.
- Float between the Main Campus in Akron and the Stark Campus Distribution Offices to fill in, as needed, for any planned or unplanned staff absences to maintain continuity of office responsibilities and most importantly the network partner experience.
- Perform other duties as assigned.
Required Qualifications:
- Minimum High School Diploma, some college preferred
- 1-3 years in a customer service role
- Must be able to follow all American Institute of Baking, Feeding America, Food and Drug Administration, United States Department of Agriculture, Occupational Safety Hazard Administration, and Foodbank (standard operating procedures and employee handbook) safety regulations
- Commitment to outstanding customer service
- Ability to resolve conflict in a positive way
- Ability to problem solve
- Excellent verbal and written communication skills
- Ability to work effectively and patiently with a diverse group of individuals, including Foodbank staff and network partners
- High level of interpersonal skills is required
- Client relationship building skills is required
- Ability to produce quality work with minimal supervision
- Must have basic computer experience in MS Office applications and Outlook
- Proficiency in keyboarding (e.g., talking, listening, and typing simultaneously)
- Position requires flexibility in work location with adequate transportation between warehouse locations (Akron and Canton), as directed by the manager.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. Ability to work in extreme temperatures while in various warehouse storage locations (i.e., cooler, freezer, etc.)
Work Environment
The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Foodbank provides equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or any other class protected by applicable law. We are committed to providing an inclusive environment free of discrimination and harassment of any kind.
