What are the responsibilities and job description for the Customer Service position at Akshaya Inc?
Job Details
Customer Service
New York, NY
Need seasonal temp to work M-F 9am-5pm with possible OT during the holiday weeks. Rate of pay must be $20/hr.
JOB SUMMARY
Efficiently and properly execute in-bound internal and external customer calls [customer accounts & salespersons], fulfilling orders, providing pricing information, order delivery information, and any unique scenario defined by the call. Provide special attention to the detail required by some high profile/high volume accounts in the manner and at the level of service those accounts require and expect.
ESSENTIAL FUNCTIONS
Key external customer and salesperson orders into Order Entry in SAP
Ability to confidently call upon account contacts and discuss sales history and promotional items and/or new items featured at Glazer
Provide essential information to all customers, including but not limited to sales history, delivery information, pricing, permit information and collection
Update customer master record information ? Write/key customer and salesman pick-ups ? Make Sales Division determinations on Hold Items and obtain proper approval to release the item for delivery to the customer
Communicate effectively and with results at all critical steps in the fulfillment of an order (e.g., order entry, data processing, warehouse picking, customer pick-up/delivery). ? Readily and openly communicate with internal customers [sales personnel] regarding the status of their order fulfillment, including permit restrictions, credit restrictions, out of stock situations and their failure to meet order deadlines. Ability to work with them to find alternative solutions to those situations.
Salary : $20
