What are the responsibilities and job description for the MAC IT Specialist position at Akshaya Inc?
Job Details
MAC IT Specialist
Huntington Beach, CA
Open to 6 months contract
Role: MAC IT Specialist
Location: Huntington Beach, CA- 5 days onsite
Duration : 6 months
**JAMF PRO & M365 endpoint administration experience is a MUST**
We are looking for a Mac IT Specialist with strong debugging/troubleshooting skills in MAC/Apple. The resource should have strong understanding of support systems -SLAs, monitoring processes and handling tickets.
Responsibilities:
- Experience with Apple laptop/Apple devices/MAC Operating systems, JAMF endpoint management system in an enterprise environment
- Strong experience with latest technologies with Macintosh systems and computers
- Provide support maintaining laptop/desktop provisioning procedures for Apple endpoints
- Strong experience with desktop lease refresh, VDI implementation, OSX deploy automation, and application upgrades.
- Provide guidance and training to the IT Helpdesk team, ensuring they are well-equipped to handle day-to-day tasks.
- Report on Key Performance Indicator (KPI) reports based on the team's performance.
- Oversee the management of software and hardware licenses, including Adobe, M365, Cisco, and certification renewals.
- Adept at testing and installing AV systems, troubleshooting, providing technical support, and maintenance solutions for AV/VTC equipment
- Familiarity with Audio Visual products like Logitech, Crestron, Tesira/Biamp
- Familiar with AV design principles
- Manage the onboarding and offboarding processes on a weekly basis and generate monthly reports on asset lease status.
- Conduct an annual assessment of assets and ensure efficient inventory management
- Facilitate general IT procurement, including the purchase of hardware and software. Manage documentation and approvals for these acquisitions.
- 2-4 years of strong MAC experience
- Excellent communication skills and customer service
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