What are the responsibilities and job description for the Sports Book Service Representative position at Akwesasne Mohawk Casino Resort?
Job Overview:
The Akwesasne Mohawk Casino Resort is seeking a Sports Book Service Representative to join our team. As a key member of our sports book team, you will be responsible for providing exceptional guest service while operating a cash register and balancing all monies, coupons, comps, and receipts at the end of shift.
Key Responsibilities:
- Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow associates.
- Take food orders and collect payments from guests.
- Deliver food and beverage orders to bingo guests.
- Address complaints of patrons to their immediate supervisor.
- Learn or have knowledge of the Micros system.
- Operate balances and totals receipts on register during and at end of shift to verify sales and clear cash register.
- Remain current on all coupons, promotions, and certificates that apply to all food outlets.
- Inspect dining room serving stations and dining areas for neatness and cleanliness. Clean all areas where and when required throughout the shift.
- Call housekeeping on radio to clean up spillage, wet floors, etc.
- Order, receive, and restock all paper products, condiments, etc., prior to, during, and prior to the end of the shift for the dining room and serving stations.
- Perform other duties as assigned by the supervisor/manager.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation.
- Serve Safe and Safety training are required parts of the training along with other training sessions if mandated by the casino.
- If necessary, obtain certification from trainings.
Minimum Qualifications: High school diploma or general education degree (GED); and one to three months related experience and training.
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation. This position is light work.
Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. The position exists in a casino work environment where there is occasional exposure of the associate to oils, smoke, etc.
Certificates, Licenses, Registrations: Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License which requires a criminal background check to be used solely for employment purposes.
