What are the responsibilities and job description for the Service Dispatch Coordinator position at Alabama Climate Control, Inc.?
We are seeking a motivated and detail-oriented Commercial HVAC Dispatcher to join our team. The successful candidate will be responsible for coordinating and dispatching HVAC technicians to service calls, managing schedules, and ensuring efficient operations. This role is crucial for maintaining our reputation for prompt and reliable service.
**Key Responsibilities:**
- Schedule and dispatch HVAC technicians to commercial service calls based on priority and location.
- Monitor and adjust technician schedules to ensure optimal efficiency and customer satisfaction.
- Communicate with customers to confirm service appointments and provide status updates.
- Maintain accurate records of service calls, technician assignments, and customer interactions.
- Coordinate with the parts department to ensure technicians have the necessary equipment and supplies.
- Handle emergency service requests and prioritize accordingly.
- Assist with administrative tasks such as invoicing, data entry, and report generation.
- Collaborate with the team to improve dispatching processes and customer service.
Job Type: Full-time
Pay: $18.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Home daily
- Home weekends
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Trade Dispatching: 2 years (Required)
Language:
- English (Required)
Work Location: In person
Salary : $18 - $28