What are the responsibilities and job description for the Computer-Aided Dispatch Implementer position at Hexagon AB?
Reporting to the Professional Services Manager, the CAD Implementer will undertake and occasionally lead activities related to the introduction, design, development, configuration, installation, and support of Hexagon's computer aided dispatch products and applications specializing in the Public Safety industry (9-1-1, Law Enforcement, Fire Protection Service, Emergency Medical Service). This highly technical role encompasses all aspects of software services delivery.
Fully Remote Position
Participate in functional requirement definition and analysis
Create complex workflow through involvement in functional requirements definition and analysis
Lead simple data modeling and data conversion definition activities
Performs complex configuration and installation of Hexagon's COTS products
Lead overall design of simple solutions for customers
Deliver product training (end users and system administration)
Design (including documentation), develops, installs and conducts acceptance testing of custom developed applications and system interfaces
Lead database administration activities
Lead support of customer's acceptance testing of Hexagon's products
Other duties as assigned
A degree in the Sciences, Computer Sciences, Engineering or a related discipline, or equivalent combination of education and experience.
Minimum of 7 years' relevant experience related to technical application development
Demonstrated success in a minimum of 4 of the following areas (pre-requisites for this level) :
Delivery of end-user training sessions on Hexagon software
Creation of functional requirements definition and analysis activities
Having lead technical tasks within a project team on more than one occasion, for a system which is being used in production
Having demonstrated ability to build good relationships with customers
Delivery of customer presentations, or training to a small to medium size audience
Ability to interact effectively with customers and build and maintain positive customer relations
Consistently displays positive teamwork behaviors in line with Hexagon culture, including : reliability, effective and respectful communication & listening skills, proactive sharing of knowledge, cooperation and flexibility in approach and work style, and showing commitment to the team.
PSAP or field operations experience highly desired
Technical Skills & Knowledge
In-depth knowledge of specific products
Advanced technical skills and knowledge related to development or implementation of the following :
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