Computer Support Technician

Salary : $45,220.00 - $62,710.00 Annually

Location : Lawson - Birmingham, AL

Job Type : Full-Time

Job Number : 04897

College / Division : LAWSON-401020-Academic Computing Support

Opening Date : 01 / 08 / 2025

Closing Date : 1 / 15 / 2025 11 : 59 PM Central

Campus Location : Lawson State Community College

Position Summary

The Computer Support Technician is responsible for providing technical support in the installation, operation, and maintenance of hardware, software and peripheral equipment. Addresses a wide variety of applications often involving low to moderate-level complex issues, working under general supervision while assisting with network support and technical assistance to all institution personnel. Technical skills and quality customer service skills are essential to success.

Salary Schedule : E2-03 ($45,220 - $62,710 )based on experience

This position is on a non-tenure track and is ineligible for non-probationary status due to finite funding and duration as provided in Alabama Code 16-24C-4(3)(b).

Essential Duties and Responsibilities

• Responds promptly with quality customer service to all users via the Help Desk calls and tickets; provides technical support for student devices and loaner devices.
• Install personal computer hardware and software including unpacking, testing, transporting to user site, and interfacing to network and / or main computer system.
• Troubleshoots and assists users with issues involving specific applications; assists in identifying computer software and hardware malfunctions and in initiating corrective action to maintain workflow.
• Analyzes and resolves workstation, application and server-related problems.
• Updates desktop software / applications; maintains documentation on installed applications.
• Recommends preventive maintenance procedures to insure quality performance and detects early warning signals; institute corrective action where required, within the scope of knowledge and authority.
• Maintains confidentiality concerning the information being processed, stored or accessed by the network
• Functions in a team-oriented, collaborative environment, supporting and assisting faculty, employees, and students.
• Installs, maintains, and upgrades workstations, classroom technology, and peripheral hardware and software.
• Tests existing or new utility programs and routines.
• Maintains an up-to-date knowledge of the various software, industry trends and related changes.
• Applies OS patches and upgrades regularly.
• Upgrades administrative tools and utilities.
• Establishes priorities to ensure deadlines are met.
• Adheres to local, state, and federal policies and procedures.
• Attends staff and employee meetings, professional development, orientation activities, professional development, graduation, and other functions.
• Performs other duties as assigned by the supervisor, President or designee.

The Computer Support Technician will be expected to work a flexible schedule which may include day, evening, night, and weekend hours. This job description is a general statement of required major duties and responsibilities performed regularly. This job description and specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor.

Qualifications

PREFERRED EDUCATION, STANDARDS, AND TRAINING :

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

Individuals must possess the knowledge, skills, and abilities listed below or can explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, by using some other combination of skills and abilities.

Application Procedures / Additional Information

Applicants must meet the minimum qualifications and must submit a complete application packet through the ONLINE application system by the deadline date in order to be considered for the position. It is the sole responsibility of the applicant to ensure his or her application packet is completed. Application material may not be submitted by fax or email. If you have any questions regarding the application, please contact the Office of Human Resources at (205)929-3408 .

A complete application packet consists of :

If employed, all official transcripts must be received in the Office of Human Resources prior to the employment start date.

Applicants who fail to submit a complete application packet will not be considered. Before an offer is made, the top applicants must provide the following : Employment verification letter(s) from a current or previous employer detailing all relevant experience. Employment verification letters must include employment dates and job title and be on official letterhead with an authorized personnel signature. Work experience verification from a current employer may be delayed until an official offer of employment has been made. Applicants must submit a written request to delay submission or work experience verification from a current employer.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

EEOC, E-VERIFY, AND BACKGROUND CHECK STATEMENTS :

Lawson State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Lawson State Community College will make reasonable accommodations for qualified disabled applicants upon request.

In accordance with Alabama Community College System Policy and Guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Lawson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

ADDITIONAL INFORMATION :

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to awarding.

Sick Leave

All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.

8 hours per month

may accumulate an unlimited number)

Annual Leave

All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.

0-4 years 8 hours per month

5-9 years 10 hours per month

10-14 years 12 hours per month

15-19 years 14 hours per month

20 16 hours per month

may accumulate up to 480 hours)

Personal Leave

All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.

Unused Personal Leave converts to sick leave if not used.

converts to sick leave at the end of August each year if not used)

Professional Leave

Up to 10 days a year of professional development leave with pay may be granted by the President.

Holidays

New Year's Day

Martin Luther King / Robert E. Lee Birthday

National Memorial Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

15 (5 locally assigned)

Contracted Work Days

Retirement

The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama.

Tier I - Pays 7.50% monthly. State matches 13.57% (effective 10 / 01 / 24)

Tier II - Pays 6.20% monthly. State matches 12.60% (effective 10 / 01 / 24)

Law Enforcement Officers :

Tier I -Pays 8.50% monthly. State matches 13.57% (effective 10 / 01 / 24)

Tier II - Pays 7.20% monthly. State matches 12.60% (effective 10 / 01 / 24)

Health Insurance

PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit

Tobacco Usage Premium

The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the section to learn how you and / or your spouse can receive the non-tobacco user discount.

Wellness Premium

The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the section to learn how you and / or your spouse can receive a wellness premium waiver.

If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.

Optional Coverage Plan Premiums

Institution matches $800 monthly (effective 10 / 01 / 17).

Duty Hours

hours vary by campus and needs of the student)

Tuition Assistance

This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.

Employees / Dependents at two-year colleges :

Note : Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at

Do you have an Associate's degree in a technology-related field from a regionally accredited institution plus one year of work experience?

Do you have technical / computer skills and are you well versed in using various software programs, office equipment, personal computers / laptop?

Do you have Exceptional interpersonal skills, with a focus on listening and providing optimal customer service?

Do you have Previous work experience in an educational setting?

I understand that I will be contacted through the email I have provided on my application for updates on this position.

Did you attach the required application materials as listed on the job bulletin, including 1) a current résumé, 2) a cover letter describing specifically how your experience and qualifications meet the required qualifications, 3) copies of appropriate transcript(s) identifying the applicant, date degree conferred, and verifying the minimum degree requirements (NOTE : COPIES OF DIPLOMAS WILL NOT BE SUFFICIENT) and copies of applicable licenses and / or certifications if required by the job posting?Applicants who fail to submit all required information will be disqualified. (You are encouraged to double-check your uploaded items. IF YOU CANNOT ANSWER YES, PLEASE DO NOT SUBMIT YOUR APPLICATION UNTIL YOU HAVE ALL OF THESE MATERIALS UPLOADED.)

Required Question

Salary : $45,220 - $62,710