What are the responsibilities and job description for the Computer Technician position at Veterans Engineering?
Job Title: System Admin
Location: Birmingham AL
Duration: 1 year
Job Description:
- Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
- Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance).
- Frequently traversing around large VA site campus while transporting equipment to various office buildings.
- Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.
- Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
- Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.
- Providing user management account support where Elevated Privileges (EP) may be required.
- Performing software application installation and configuration based on change order instructions.
Job Overview
We are seeking a skilled Computer Technician to join our team. The ideal candidate will have a strong background in computer hardware, Linux, and desktop support. This position requires excellent communication skills and a passion for providing top-notch customer service.
Duties
- Provide technical support and troubleshooting for computer systems
- Install, configure, and maintain hardware and software components
- Collaborate with end-users to identify and resolve technical issues
- Utilize tools such as Jira, ServiceNow, and other help desk platforms to track incidents and requests
- Perform system upgrades and repairs as needed
Experience
- Proficiency in Windows operating systems
- Knowledge of Linux environments
- Experience in desktop support and remedy
- Strong customer service skills
- Familiarity with Jira and ServiceNow is a plus
If you are a dedicated Computer Technician with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Contract
Pay: $50,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $50,000 - $52,000
