What are the responsibilities and job description for the Branch Manager position at Alabama Credit Union?
At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives.
This position exists to oversee the operations at the Fayette Branch in Fayette, Alabama. Duties include leading branch in achieving strategic and financial goals, coaching and developing staff, ensuring exceptional member service, and participating in business and community development. In return, those who hold this role get to work at one of the best places on earth.
Requirements
Essential Functions and Responsibilities : Leads branch in achieving strategic and financial goals and ensures proper staffing, effective operations and compliance, and exceptional member service.
Specific responsibilities include but are not limited to the following :
- Demonstrates understanding of Credit Union mission, shared values, strategy and ensures achievement of strategic and financial goals.
- Ensures compliance with established policy and regulations.
- Hires new branch team members.
- Ensures proper training, resources, and performance management are provided for staff to meet member service expectations and branch goals; Coaches and evaluates team member performance; identifies development opportunities for staff member and coordinates with Talent Development and Area Leader to assist team member in professional development.
- Recommends promotions, transfers and salary adjustments as appropriate.
- Identifies performance problems, ensures corrective action is provided, and terminates, when necessary, with HR and Area Leader assistance.
- Utilize resources of member service data and analytics to enhance branch contribution to overall revenue, member profitability and expense control.
- Promotes teambuilding and leads team in collaborating with and supporting branches / departments across the Credit Union to provide exceptional internal service and meet organizational goals.
- Assist with start-up, development, and growth of new branches as needed.
Actively coaches and develops team member to ensure exceptional member service and to meet stated individual and branch goals and objectives.
Specific responsibilities include but are not limited to the following :
If you cannot handle stress, make tough decisions, effectively motivate employees, or manage multiple conflicting priorities, this may not be the job for you. However, if you want the opportunity to drive the success of a branch and the personal success of the people in it and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!
Experience : 3-5 years experience in branch management of a financial institution.
Education : (1) A two-year college degree or (2) completion of a specialized certification or licensing or (3) completion of specialized training courses conducted by venders or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills : A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and / or individuals) becomes necessary and requires the ability to influence and / or sell ideas or services to others. Willingness and ability to contact entities for the purpose of business development is strongly preferred. The ability to listen to and comprehend member and co-worker needs; the ability to resolve member and co-worker problems efficiently and appropriately; and the ability to work in a team environment, exchanging ideas and coming to consensus with individuals from other departments and geographic areas are required.
