What are the responsibilities and job description for the Customer Care Assistant position at Alabama State University?
Alabama State University, Office of Financial Aid, invites applications to the fill the Customer Care Assistant position. The selected candidate will demonstrate a commitment to excellent student/customer support by providing general financial aid information to students and the public through incoming telephone calls, receiving and routing calls and mail, face to face interactions, and assisting with clerical duties to support the financial aid staff.
Duties and Responsibilities:
- Frequently greet and communicate with students, administration, staff, faculty, and other persons visiting the office
- Regularly exchange accurate information in various situations
- Establish and maintain accurate and current files of letters, reports, records and other documentary materials, and ensure that information in these files are kept confidential
- Perform general office duties, recommend methods for improving office procedures and perform other duties as assigned
High school diploma or GED, 3 years of general office experience to include excellent customer service and communication skills, basic computer skills, multi-line telephone systems and telephone etiquette, Microsoft Office, and other general office equipment required.
EEOC STATEMENT:
It is the policy of Alabama State University to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
SUPPLEMENTAL INFORMATION:
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Federal law requires identity and employment eligibility verification on Form I-9 within three (3) business days of employment.
All positions require the passing of a background check and some the passing of a drug screen.
Salary : $32,000 - $40,000
