What are the responsibilities and job description for the United Communications Support Technician position at Alaka`ina Foundation Family of Companies?
The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Unified Communications Support Technician to support our government customer located in O'ahu, Hawai'i.
DESCRIPTION OF RESPONSIBILITIES:
- Provide technical support for Unified Communications requirements under NEC Baseline support and for Mission support as required.
- Provide voice service (analog, digital, IP) on Government property on Kwajalein Atoll to connect to any location worldwide. Configure and maintain digital, Voice over Internet Protocol (VoIP) end user telephone device. Operate and maintain the VoIP Local Session Controller for the installation infrastructure.
- Provide moves, additions, changes to user accounts, and network configuration for DISA Enterprise Voice over IP (EVoIP) customers and Enterprise Classified Voice over IP (ECVoIP) customers.
- Provide local touch labor, such as troubleshooting, repair, and changing cable pairs.
- provide Central Office (CO) switch features; for example, call forwarding, call transfer (3-way conference), ring again, last number redial, call pickup, speed calling, caller identification (ID), and other phone supported features
- Provide access to service for the transmission of official Government business, to include on post, local commercial, and Defense Switched Network (DSN).
- Operate and maintain common user telephone switches, remote switches, nodes, and private branch exchanges (PBX).
- Other duties as assigned by Supervisor.
REQUIRED SKILLS AND EXPERIENCE:
- Experience with CISCO Unified Communication Manager suite of products
- Collaboration Concentration Exam (CCNP) preferred.
REQUIRED DEGREE/EDUCATION/CERTIFICATION:
- High school diploma and minimum three (3) years of relevant experience.
- Must possess and maintain DoD 8570.01 IAM Level II certification (CompTIA Security CE or CISSP preferred).
REQUIRED CITIZENSHIP AND CLEARANCE:
- Must be a U.S. Citizen
- Must be able to obtain and maintain a Secret security clearance.
The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer. We are proud to state that we do not discriminate in employment decisions based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need accommodation during the application process, please click here to request accommodation. We E-Verify all employees.
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.
For additional information, please visit www.alakainafoundation.com
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