Required Skills

• Strong experience in enterprise applications control toolset
• Strong Troubleshooting abilities 
• Learns and Understands software and hardware requirements of varied departmental systems
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications including a Learning Management System
• Excellent verbal, written communication, and negotiation skills
• Demonstrated soft skills such as presentation of ideas and clearly articulating the concepts to peers and senior management
• Self-motivated, able to work independently, and takes initiative
• Ability to multitask in a fast-paced environment
• Outstanding attention to detail with superior time and project management skills
• Demonstrated ability to work successfully with a diverse group of customers
• Ability to learn new content areas and new skills quickly and well-required
• Professional attitude and work habits
• Understands business functions related to the application
• Ability to research and work through ambiguous work situations

Desired Skills

• Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Experience with monitoring tools is a plus.
• Experience in failover, high availability, disaster recovery, and business continuance.
• Experience in a programming language
• Experience with server technologies
• Experience with network technologies
• Desire to learn and grow in the Information Technology field

Duties and Responsibilities

• Tests, debugs, implements, and supports applications for specific programs.
• Assists in the modification of certain products and/or customer/internal systems to meet the needs of the client and/or end-user
• Monitor software applications, document and analyze problems, and publish maintenance schedule
• Set up administrator and user accounts 
• Develops and verifies access to applications
• Interacts with users and evaluates vendor products
• The candidate shall serve as part of a team responsible for maintaining systems availability rate of 99%
• Troubleshoot and resolve any reported problems
• Develop process automation and create and maintain system documentation
• Work closely with application development teams and vendors to tune and troubleshoot applications
• Provides second level of technical support for all corporate systems and software components
• Provide Level 3 type support for applications. Provide remote support before and after normal working day timeframe, in times of urgency
• Liaise with vendor support on all issues
• Fully responsible for problem management activities such as issue resolution and root cause analysis
• Daily monitoring and maintenance activities