Customer Service & E-Commerce Support Specialist

Job Title: Customer Service & E-Commerce Support Specialist 

Company: Cento Fine Foods (Alanric Food Distributors) 

Location: West Deptford, NJ 

About Us 

Cento Fine Foods is a family-owned company with a legacy spanning three generations. With eight proprietary brands and over 1,000 specialty Italian products, we are dedicated to delivering exceptional quality and authentic flavors. Our commitment to unmatched consumer value and advancements in food industry technology has made us the leading Italian food distributor, importer, and producer in the United States. 

Position Overview 

We are seeking a motivated and detail-oriented Customer Service & E-Commerce Support Specialist to join our team. This role involves managing customer service interactions, e-commerce operations, charity initiatives, and sales lead support. The ideal candidate will bring excellent communication skills, a customer-first attitude, and the ability to multitask in a fast-paced environment. 

Key Responsibilities 

Customer Service: 

• Manage Freshdesk email inquiries with prompt and professional responses. 

• Respond to voicemail messages and assist customers over the phone. 

• Address customer concerns through live calls with a solution-oriented approach. 

• Process replacement requests accurately and efficiently. 

E-Commerce Customer Service: 

• Handle Shopify orders and replacements. 

• Manage Shopify customer service emails, ensuring exceptional support. 

• Respond to and return Shopify customer calls promptly. 

• Provide real-time responses to Shopify chatbot inquiries. 

Charity/Donation Coordination: 

• Communicate with charities to coordinate donation requests. 

• Arrange product pickups for charity partners. 

• Oversee required assets and communications for charity events. 

Sales Lead Support: 

• Monitor and manage the sales lead queue. 

• Vet and research new sales leads to ensure quality opportunities. 

• Collaborate with the sales team to share and coordinate leads. 

Qualifications & Skills 

• Excellent written and verbal communication skills. 

• Strong organizational abilities and attention to detail. 

• Experience with Freshdesk, Shopify, or similar platforms is a plus. 

• Ability to multitask and prioritize in a fast-paced environment. 

• Positive, customer-focused attitude. 

Software Expertise 

• Freshdesk: Manage customer service inquiries and emails. 

• Shopify: Process orders, replacements, and customer interactions. 

• Microsoft Office Suite: For correspondence and data management. 

• CRM Tools: Familiarity with lead management tools is preferred. 

Suggested Experience 

• Minimum: 1–3 years in customer service, e-commerce, or related fields. 

• Preferred: 3–5 years of experience, especially in roles involving: 

• E-commerce platforms (e.g., Shopify). 

• CRM tools and multichannel customer service (emails, calls, chatbots).