Manager Inflight Entertainment and Connectivity and Aircraft Health Monitoring

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager of IFEC/AHM is responsible for executing the strategy for Inflight Entertainment and Connectivity, and Aircraft Health Monitoring at Alaska Airlines (AS). As a people leader, this role establishes strategic priorities and the successful implementation of key aspects of the onboard guest experience, including Inflight Entertainment and Inflight connectivity as well as monitors aircraft health using aircraft operational data to identify and report on reliability trends, technical issues, their root causes, and impact of potential solutions.

Key Duties

• Serve as primary business owner for the IFE product offering and oversee all project implementation.
• Oversee IFEC day to day operational support to meet SLA requirements.
• Manages 3rd party vendors (OEM) on product reliability. Conduct monthly and quarterly business reviews with each vendor and set KPIs to drive meaningful discussion and action items to improve IFEC performance.
• Work with OEMs, Maintenance & Engineering, and other stakeholders to implement OEM recommendations (SBs, SLs) for priority incorporation into the fleet.
• Manage content strategy as defined by brand, budget and technology and work with content vendors to design and implement IFE programs.
• Execute on strategy with a 12 month horizon.
• Develop and improve processes for managing inflight entertainment across the company, including effective communication processes with frontline and onboard teams, vendors and stakeholders.
• Ensure strategic integration of IFE and connectivity systems and experiences across the fleet.
• Collaborate and strategize with Maintenance & Engineering and other internal teams as well as third-party vendors in product design and guest experience.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management
• Shape culture of team through action, presence, and reinforcement of behaviors
• Serve as primary business owner for the Aircraft Health Monitoring product, overseeing project strategy and execution.
• Develop and improve processes for managing and executing Aircraft Health Monitoring data across the company, including effective communication processes with Technical Operations teams, vendors and stakeholders.
• Work with AHM service provider to create new alerts and action items based on fleet data and experience.
• Collaborate with Reliability, Fleet Engineering, and Materials on any emerging fleet wide trends that need further investigation.
  
  

Required

Job-Specific Experience, Education & Skills

• 5 years of experience in managing onboard airline guest experiences, Inflight Entertainment and Connectivity, Aircraft Health Monitoring or related engineering area.
• 2 years of leadership experience.
• Bachelor’s degree with a focus in engineering (preference is electrical, mechanical, or aerospace), or related field; or an additional two years of relevant training/experience in lieu of this degree.
• Engineering management or team leadership experience
• Demonstrated ability in cost management and P&L / budget oversight.
• Knowledge of FAA regulations and oversight functions (for both aircraft and engine operating airworthiness certificates).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.
  
  

Preferred

• Airline industry experience.
  
  

Job-Specific Leadership Expectations

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
• Create a culture where all employees feel safe and they belong.
  
  

Salary Range

$146,400 - $219,600 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
  
  

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt

Employment Type Full-Time

Regular/Temporary Regular

Requisition Type Management

Apply by 7:00 PM Pacific Time on 5/5/2025

Location Seattle - Hangar

Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To Implement This Policy, We Will:

• Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
• Ensure that employment decisions are based only on valid job requirements; and
• Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
  
  

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.

A: Y - T1

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Job Locations USA-WA-SeaTac

Requisition ID 2025-14329

Category Corporate & Operations

Apply by 7:00 PM Pacific Time on 5/5/2025

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Requisition ID 2025-14329

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To Implement This Policy, We Will:

• Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
• Ensure that employment decisions are based only on valid job requirements; and
• Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
  
  

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.