What are the responsibilities and job description for the Managing Director Inflight Products and Experience position at Alaska Air Group?
Alaska Airlines Managing Director Inflight Products and Experience SeaTac, Washington Apply Now
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Managing Director Inflight Products and Experience is accountable for the strategy and execution of the inflight guest experience onboard for two beloved brands - Alaska Airlines and Hawaiian Airlines. This includes setting and executing the long-term vision and strategy for all aspects of inflight food and beverage, catering operations, inflight service flow / delivery, and uniforms. This leader will also be held accountable for driving innovative cost efficiencies while maximizing the guest experience with a $400 million budget.
Key Duties
- Sets and executes the long-term strategy for inflight products and experience across the Alaska and Hawaiian brands.
- Manages the inflight food and beverage program including product planning, product performance, P&L management, forecast / inventory management, catering operations, and quality assurance.
- Develops and executes against a roadmap for innovation across all aspects of food and beverage with a focus on guest experience improvement and efficiency gains.
- Accountable for the development and execution of a comprehensive in-flight service strategy that drives industry-leading guest experience metrics.
- Responsible for uniform programs including new uniform development and ongoing management of uniform programs and policies.
- Influences across the company and provides strategic recommendations to enterprise leaders to enable a guest-first, quality-obsessed inflight experience.
- Builds and maintains productive relationships with strategic business partners and labor leaders.
- Develops people through effective performance management and ongoing feedback, focusing on talent development and succession planning.
- Influences company culture through action and reinforcement of behaviors.
Job-Specific Experience, Education & Skills
Required
Preferred
Job-Specific Leadership Expectations
Salary Range
188,650 - $311,350 / year
Salary Details
The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including location, relevant experience, and skillset.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Unlimited confirmed travel privileges on Alaska Airlines & Horizon Air
Generous 401k match program
Quarterly and annual bonus plans
Equity grants
Generous holiday and paid time off
For more information about Alaska / Horizon Total Rewards please visit our career site.
Apply by 7 : 00 PM Pacific Time on 2 / 3 / 2025
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Employment Type Full-Time
FLSA Status Exempt
Regular / Temporary Regular
Requisition ID 2024-13604
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion.
J-18808-Ljbffr
Salary : $188,650 - $311,350
