Customer Service Representative/Front Desk

Customer Service Representative (SUMMER SEASONAL)
About us

Alaska Helicopter Tours is a small business in Palmer, AK. We are fun and fast-paced.

Our work environment includes:

• On-the-job training
• Flexible working hours
• Growth opportunities

Imagine a summer full of helicopter flights and beautiful Alaska scenery! This seasonal position will have all the perks of including doing what you love and getting to share our state with so many others! (and free helicopter flights :)

Job Title: Customer Service Representative/Front Desk
Reports To: Director of Operations
Employment Status: Full Time/Seasonal
Housing: Available

SUMMARY
This position is responsible for Helicopter Tour Customer Service and Check-in based out of the Knik River Lodge. Must be proficient in customer service, knowledge of surrounding area, alert and safety conscious at all time, and work fast and effectively in high activity situations. Position works closely with both the pilots and Director of Operations to insure a quality guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Provides a quality experience to guests.
2. Responsible for all aspects of the guest check-in process.
3. Maintains and enhances a guest focused culture in all areas of responsibility.
4. Manages responsibilities in compliance with AHT/ALPHA policies and procedures.
5. Utilizes effective communication skills with all levels of employees, guests and all other outside contacts.
6. Has a strong working knowledge of AHT/ALPHA tours, processes and procedures.
7. Flexibility to cover shifts as may be necessary in other departments
8. Create & maintain strong interdepartmental relations with Pilots, Management and Ops crew
9. Troubleshoot and resolve in house guest issues promptly
10. Assist guests in gift shop and operate cash register for checkout.
11. Able to talk in front of a group of people and present safety briefings.

RESPONSIBILITIES TO SAFETY:
1. Protect the safety of self, co-workers, and AHT guests at all times.
2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.
3. Report safety-related accidents and incidents at once to immediate supervisor.
4. Follow all company and department safety policies and procedures
5. Operate equipment in a safe manner that will not lead to injury of yourself or others.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires efficiency in leading guided hikes. Individual must possess excellent communication and customer relation skills.

EDUCATION and/or EXPERIENCE
College education preferred. 1 - 2 years in customer service or equivalent experience. Individual must possess excellent, customer relation skills. Must be, or have the ability to be, certified in CPR and pass a drug screening.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively and professionally on a level appropriate with guests, peers and staff. Ability to speak effectively before groups of customers.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions The noise level in the work environment is usually loud.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Communication method(s) used:

• Email
• Phone
• Chat
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Housing

• Staff housing is available, located about a 6 minute drive from the lodge. Shared bathrooms and shared kitchen.

Job Types: Full-time, Seasonal

Pay: $19.00 per hour

Expected hours: No less than 40 per week

Shift:

• 10 hour shift
• Day shift

Ability to Commute:

• Palmer, AK (Required)

Ability to Relocate:

• Palmer, AK: Relocate before starting work (Required)

Work Location: In person

Salary : $19