Job Description
Job Description
Salary : $17-$23 DOE
SKAGWAY GUEST SERVICES ASSOCIATE JOB DESCRIPTION
TIMEFRAME : Seasonal
JOB DESCRIPTION
The main responsibility of the Skagway Dock Representative team (also referred to as Dock Rep) is to carry out the companys mission of providing clients with a safe, enjoyable, and educational wilderness experience. The Skagway dock reps facilitate the operation of all our day programs by collecting passengers, collecting tickets and waivers, and driving transfers. The dock representative is the first point of contact guests have with the company are relied on to set a standard of professionalism and care. This is a high-paced, high-energy position crucial to daily Skagway and Haines-based operations.
REQUIREMENTS
- Prior office and / or tourism experience preferred
- Preform excellent customer service
- Have a clean driving record and be able to be placed on our company auto insurance
- Must have or obtain a basic first aid and CPR certification
- Must be able to think nimbly and problem solve quickly and effectively
- Willingness to help in other areas as needed including but not limed to, driving / guiding tours, expedition sales, assisting Skagway office.
JOB DUTIES
Reports to Dock Representative Manager
Assisting the Dock Representative Manager in running daily operations which includes but is not limited to :
Meet guests disembarking cruise ships.Collect tickets and ensure each guest correctly completes the appropriate waiver / assumption of risk form.Give guests a rundown / synopsis of the tour they are taking and answer any questions they have.Check in / out with ship shore excursion staff.Correctly fill out Haines Skagway Fast Ferry waiversCollects tickets and waivers from other guides as they leave the pier.Organize and file waivers according to tour in the officeAppropriately fill out ship settlement forms.Settle with ships at the end of the day to ensure payment for tours given.Walk guests or drive guests to the tour departure location.Drive and Guide for our Yukon Extended Summit Drive and Gold Rush Scenic Drive excursionsAssist in driving needs for other excursionsGeneral administrative / marketing support.Administrative and management supportPrepare daily ship summaries for cruise lines and AMG management.Invoice management and filingSupport projects and additional responsibilities as needed.CDL Driving :
Must obtain and maintain a valid Class B CDL with Passenger and Airbrakes endorsements. To be eligible to obtain a CDL, a candidate must have a clean driving record, be over 21 years of age by March 1, 2024, and have had a drivers license for at least one yearMust be willing to contribute to bus driving duties for these and other toursPass FMCSA required pre-employment drug tests & screeningBe enrolled in an FMCSA required random drug testing programHave and maintain a valid Medical Examiners CardCompletion of AMG Skagway driver training programMaintain an FMCSA approved logbook for driving hoursComplete vehicle checklists as needed.Responsible for cleanliness and excellent maintenance of buses, tour equipment, and the locations that the tours visit.Complete appropriate driver checklists & paperwork at the end of each shiftWORKLOAD
June, July, and August are busy and the Skagway Dock Representative can expect to receive 40 hours per week. The nice thing is that Alaska has very generous overtime laws and the Dock Representative can expect quite a jump in your paycheck size.
LIVING SPACE AND RENT STRUCTURE
Employeehousing is located indowntownSkagway, the grocery store and other attractions are within walking distance from housing.Accommodations consistof shared roomstypically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom.Each house features shared bathrooms, a kitchen area, andlivingroom. Employeesresidingin housing are expected to respect others andmaintaina clean living area.Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yardand mountain views,providinga fantastic base for our team.
Additional Notes
Rent deductions are made twice a month with 50% of the months rent deducted from the 1st and 2nd paycheck.Rent is prorated for the first month, rent for the last pay period will be deducted in full even if you vacate housing early.Employees must vacate housing within 48hours of their final shift unless other arrangements have been approved by management.Failure to abide by rules outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing.Pets- No Cats, No Dogs. First season employees may not bring pets. Any other pets must be approved by management. Approval may be rescinded if your pet causes problems or is not friendly towards humans or other animals.
Salary : $17 - $23
