What are the responsibilities and job description for the Guest Service Representative (Non-CDL) position at Alaska Mountain Guides?
Job Description
Job Description
Salary : $18-$23 DOE
SKAGWAY GUEST SERVICES ASSOCIATE JOB DESCRIPTION
TIMEFRAME : Seasonal
JOB DESCRIPTION
The main responsibility of the Skagway Dock Representative team (also referred to as Dock Rep) is to carry out the companys mission of providing clients with a safe, enjoyable, and educational wilderness experience. The Skagway dock reps facilitate the operation of all our day programs by collecting passengers, collecting tickets and waivers, and driving transfers. The guest services associate is the first point of contact guests have with the company are relied on to set a standard of professionalism and care. This is a high-paced, high-energy position crucial to daily Skagway and Haines-based operations.
REQUIREMENTS
- Prior office and / or tourism experience preferred
- Have a clean driving record and be able to be placed on our company auto insurance
- Must have or obtain a basic first aid and CPR certification
- Must be able to think nimbly and problem solve quickly and effectively
- Willingness to help in other areas as needed including but not limed to, driving / guiding tours, expedition sales, assisting Skagway office.
- Must be willing to obtain a Class B CDL with Passenger and Airbrake endorsements.
JOB DUTIES
Reports to Guest Services Manager
Assisting the Guest Services Manager in running daily operations which includes but is not limited to :
WORKLOAD
June, July, and August are busy and the Skagway Dock Representative can expect to receive 40 hours per week. The nice thing is that Alaska has very generous overtime laws and the Dock Representative can expect quite a jump in your paycheck size.
LIVING SPACE AND RENT STRUCTURE
Employeehousing is located indowntownSkagway, the grocery store and other attractions are within walking distance from housing.Accommodations consistof shared roomstypically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom.Each house features shared bathrooms, a kitchen area, andlivingroom. Employeesresidingin housing are expected to respect others andmaintaina clean living area.Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yardand mountain views,providinga fantastic base for our team.
Additional Notes
Salary : $18 - $23
