What are the responsibilities and job description for the Assistant Manager - Operations Support position at Alaska Pet & Yard Services, LLC?
Assistant Manager (in training) - Operations Support
Location: Eagle River, AK
Position Type: Full Time
About Us
We are a well-established pet waste removal company that has been serving Anchorage, JBER, Eagle River, Chugiak, Wasilla and Palmer for 18 years. Our company has approximately 12,000 customers with approximately 1800 customers that use our service every week (year-round). Our goal is to provide top-quality, reliable service to pet owners while maintaining strong, long-term relationships with our customers. We are looking for an Assistant Manager (In Training) for our operations support who is friendly, dependable, and great at handling customer interactions with patience and care.
Position Overview
The ideal candidate is customer-focused, calm under pressure, and passionate about providing excellent service. They will assist in managing employees, managing customer inquiries, handling complaints professionally, and ensuring smooth daily operations. This role is perfect for someone who enjoys being a leader, working with people, solving problems, and maintaining positive customer relationships.
Our current Assistant Manager – Operations Support will be transitioning into a different position in late 2026 and we would like to start training her replacement now so the Assistant Manager has all the training and skills necessary to easily take over once she leaves. Between now and when the current Assistant Manager transitions to her new position, the candidate will be thoroughly trained in our business operations.
Primary Responsibilities
- Respond to customer inquiries via phone, email, and social media in a friendly, professional manner.
- Handle customer complaints and concerns with patience and a solution-oriented approach.
- Follow up with clients to ensure satisfaction and maintain long-term relationships.
- Support scheduling, billing, and account management tasks.
- Assist in training and managing customer service team members to ensure consistency in service.
- Work closely with the operations team to resolve service-related issues efficiently.
- Identify customer needs and suggest service improvements.
- Assist with field route building and dispatching.
What We're Looking For:
- An Entrepreneurial Mindset - You have an attitude and approach to thinking that actively seeks out change, rather than waiting to adapt to change. A mindset that embraces questioning, innovation, service and continuous improvement.
- A Natural Leader – You innately posses the qualities and abilities needed to lead others, often displaying confidence, initiative, and charisma to inspire others around you; you can easily motivate and influence people to achieve goals
- People-Oriented & Friendly – You enjoy engaging with customers and making them feel valued.
- Patient & Calm Under Pressure – You can handle complaints professionally without getting flustered.
- Reliable & Detail-Oriented – You ensure follow-ups happen and no customer is left unheard.
- High Emotional Intelligence – You have the natural ability to effectively understand, manage and respond to your own emotions as well as the emotions of others.
- Good Listener & Problem Solver – You can assess customer concerns and offer effective solutions.
- Team Player – You work well with all company team members.
Minimum Qualifications & Educational Requirements
- High School Diploma - required.
- Bachelor’s degree relevant to position is a plus!
- 2 years in a customer service or client relations role.
- 1 years in a management position.
- Experience in a service based industry.
- Comfortable using basic CRM software, email, and scheduling tools.
Availability Requirements
- 8:AM to 5:PM, Monday - Friday
- During the spring snow melt season, Saturday's would be required on an alternating schedule with other office team members. Our spring snow melt season usually last 8-10 weeks. The season can start as early as March and end as late as the end of May.
Why Join Us?
- Stable, long-term opportunity with a respected local company.
- Friendly, team-oriented work environment.
- Competitive pay based on experience.
Compensation
Starting $21 DOE
How to Apply:
If you love being a leader, seeing people grow, have a passion for working with customers and want to be a part of a company that is continuously growing, we'd LOVE to hear from you! :-) Submit your resume and a short cover letter explaining why you're a great fit for this position.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $21