Consumer Protection and Information Officer (RCA) 1 PCN 086052

This recruitment is open to Alaska Residents only.

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

The Department of Commerce, Community and Economic Development, Division of Regulatory Commission of Alaska is recruiting for a Consumer Protection and Information Officer (RCA) 1 located in Anchorage! This position is in the General Bargaining Unit (GGU) at a range 16.

What you will be doing :

The Consumer Protection and Information Officer (CPIO) 1 performs investigations of complaints filed by customers or prospective customers of public utilities regarding the services, rates, charges, and facilities of public utilities. CPIO I is the journey level of the series in which incumbents analyze and investigate routine to moderately complex utility industry consumer complaints, assist with consumer and utility outreach and education efforts, and provide support to higher-level positions for the coordination of formal Commission proceedings. Incumbents may be required to assist the higher-level positions with complex and sensitive investigations and informal hearings.

Our organization, mission, and culture :

The Regulatory Commission of Alaska (RCA) regulates public utilities by certifying qualified providers of public utility and pipeline services and ensuring that they provide safe and adequate services and facilities at just and reasonable rates, terms, and conditions.

Values : Transparency, Integrity, Accountability, Respectful, Communication, and Teamwork.

The incumbent plays a vital role in the Consumer Protection and Information Section through working with customers to resolve informal complaints and disseminating information to the public about proceedings before the RCA and the effects of those proceedings.

The benefit of joining our team :

The Consumer Protection and Information Section is dedicated to assisting the public and industry representatives and ensuring that it can appropriately provide public utility oversight. Our office environment is inviting and friendly. It is a great team to join if you want to learn and grow while positively contributing to the State of Alaska and public utility customers.

The working conditions you can expect :

Located in the ConocoPhillips building downtown, the RCA is comprised of approx. 55 employees. The building is close to the Delaney Park Strip for walking and lunch or evening activities, has a cafeteria, a café, and a gym (The Alaska Club). On a daily basis, the incumbent will interact with other sections within the agency, utility representatives, and the public.

Who we are looking for :

To be successful in the position, a candidate will need the following core competencies :

• Self-Management : Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment toward completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Attention-to-Detail : Is thorough when performing work and conscientious about attention to detail.
• Interpersonal Skills : Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Teamwork : Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Accountability : Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Meets objectives, sets priorities, and completes work timely. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

If this sounds like your skill set, please submit your complete application through Workplace Alaska! Any combination of education and / or experience that provides the applicant with competencies in :

Equivalent to those typically gained by any combination of preparatory post-secondary education and / or experience in public relations work, complaint processing or investigation, journalism, information dissemination, education, consumer affairs, public or business administration, or other responsible experience that involved meeting and dealing with the public and conveying oral and / or written information as a regular and primary job responsibility.

Documents to be Attached to the Application :

Documents Needed at the Time of Interview :

If you are selected to advance to the interview phase of the recruitment process, you must provide the following at the time of the interview :

Education :

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time the application is submitted.

EEO Statement :

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY : Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at : P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information :

If you have questions regarding Workplace Alaska, the application process and / or problems being able to submit your application or attachments online, please call the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'governmentjobs.com' domains.

For specific information in reference to the position please contact the hiring manager :

Hiring Manager : Steven Jones Phone Number : (907) 263-2134 Email : steven.jones@alaska.gov

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