What are the responsibilities and job description for the Desktop Support Technician Level II position at ALAW?
Job Description
Job Description
Founded in 1997, ALAW has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation’s largest financial institutions.
Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across an 18-state footprint, we are strategically positioned to cater to the diverse needs of our clients, including mortgage servicers, banks, investors, and other financial institutions.
Our expansive practice covers a full range of services, including appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and an array of other specialized legal services tailored to meet our client's unique needs.
At ALAW, our dedication extends beyond our professional services. We believe in the power of community engagement and positive outreach. Our team passionately contributes to charitable initiatives, offers pro bono legal assistance, and actively volunteers in the communities where we operate. We take pride in fostering a culture that champions involvement, ensuring that our impact is felt in the heart of the community.
Job Description :
The Desktop Support Technician Level II is responsible for providing advanced technical support to end users for hardware, software, and network-related issues. This role requires a deep understanding of IT systems, a proactive approach to problem-solving, and excellent customer service skills. The technician will act as an escalation point for Level I support staff and assist in maintaining a smooth IT operation across the organization.
Key Responsibilities :
- Troubleshoot and resolve complex issues related to desktops, laptops, printers, mobile devices, and peripherals.
- Diagnose and repair hardware failures, software errors, and network connectivity issues.
- Provide support for operating systems, business applications, and enterprise software.
- Serve as the escalation point for Level I technicians for advanced troubleshooting.
- Document resolutions for recurring issues and update the knowledge base.
- Deploy and configure new hardware and software for users.
- Perform upgrades and patches to ensure system security and stability.
- Maintain an inventory of hardware, software, and licenses.
- Provide end-user training on software applications, security best practices, and equipment usage.
- Create and maintain user guides and technical documentation.
- Assist in managing user accounts and permissions in Active Directory or similar systems.
- Collaborate with the IT team to resolve server and infrastructure issues.
- Monitor system performance and conduct preventative maintenance.
- Identify recurring issues and propose improvements to reduce downtime.
- Work closely with IT administrators, managers, and other team members on IT projects.
- Participate in regular team meetings and contribute to ongoing IT strategy development.
Qualifications :
Schedule :
Work Address : 5404 Cypress Center Drive, Suite 300, Tampa, FL 33609.
Job Type : Full-time
