What are the responsibilities and job description for the Key Account Manager position at Albéa Group?
Job summary
Developing relationships with national and international customers.
About Albea & the Product line that is recruiting
Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albea New York is our Sales Offices for North America.
Scope
This position reports to the active Global Account Director
Main activities
- Develop sales on allocated Brands with direct responsibility and support activities related to the corporate account / Translate each Brand strategy to roll up into the Global Annual Account Plan strategy / Strive for win-win solutions benefiting both the customer and Albea / Take every opportunity to increase profitability / Manage KPI 's and launch actions accordingly (overdues, stocks, price increase …)
- Build trusting relationships both internally and externally / Ensure a high level of customer satisfaction / Ensure customer retention and growth as a priority
- Lead the RFQ/bid process with all the appropriate internal stakeholders (North America, Europe and China - development teams and plants) /Build business cases for complex projects when necessary
- Report key information and data weekly through Albea tools such as Winforce, ADS etc.. / Analyze results monthly and monitor achievement of objectives accordingly
- Manage crisis situations with the customer/ Launch a dedicated task force and take the lead as needed/ Ensure an appropriate communication and action plan is in place to solve issues promptly.
Accountability including KPIs
- Guarantee the profitable growth of the business, volume and turnover, with the customer
- Guarantee customer satisfaction by ensuring the right level of service is provided to each Brand
- Guarantee that Albea key performance factors are maintained and improved.
- Closely follow-up project activities and pro-actively identify cost deviation
- Guarantee customer relationship
Profile (Experience & qualifications)
- Bachelor's Degree
- 5 to 10 years experience in Sales in a manufacturing environment with complex negotiations with customers, integrating multiple dimensions (price, investment, level of service…)
- Ability to understand customer needs and Brand DNA to build customer satisfaction
- Proficient in Microsoft Excel, Word and Powerpoint, experience with MS Project is a plus
- Strong negotiation and project management skills
- Strong analytical skills and ability to go from complex problems to actionable solutions
- Product line related experience (product or labels or printing) a. Or Packaging experience, b. Or Fast consumer goods experience (for example Pharmaceutical the pace is too slow) c. Or other related industry such as electronics, automotive, aeronautic
Salary Range 115,000-125,000 plus bonus
Salary : $115,000 - $125,000
