Pet Boarding Facility Receptionist

Updated 04/15/25

Overview

Receptionists are the face of our small business; they are responsible for greeting pets and their owners, understanding the importance of providing excellent customer service and retention, and demonstrating strong communication skills and attention to detail. The ideal candidate for this position is someone who is naturally upbeat and friendly, has previous receptionist experience, enjoys working with people as much as they love dogs, and can remain calm and proficient under pressure.

We specifically seek out individuals who flourish on a team of like-minded members and who enjoy creating camaraderie within the workplace. If you feel confident you check off these boxes and you’re interested in working in the pet care industry, we strongly encourage you to apply!

Tasks & Responsibilities

• Greet clients and their pets when they arrive

• Check in clients by remembering to ask a series of check-in questions, documenting important feeding and medication instructions, answer any questions they may have, and accurately document belongings

• Check out clients by handling both cash and card transactions, provide updates on their pet’s stay, and return belongings

• Be comfortable handling a variety of dogs and cats that range in age, size, and temperament (including those who are nervous, anxious, and easily excitable)

• Safely leash walk dogs of various size to and from the lobby area throughout other areas of the facility, and know where various kennels and play spaces are

• Professionally answer multi-line phones, respond to emails, text messages, and voice messages within a reasonable amount of time, which includes proficiently recording vaccine paperwork, scheduling reservations and appointments, answering questions, and directing clients to our client portal

• Appropriately book reservations and schedule grooming appointments

• Review weekly reports and contact owners whose pets have expired vaccinations and expiring daycare passes, and send reservation reminders

• Care for cat boarders including cleaning litter boxes, preparing food, checking waters,

documenting feeding and elimination charts, providing extra services, and fully sanitizing cat kennels after use

• Help keep the reception and lobby areas clean including dusting, sweeping, mopping, and sanitizing commonly touched surfaces on a daily basis

• Help with some additional janitorial duties including cleaning and sanitizing kennels, laundry, dishes, poop scooping yards, and prepping kennels

• Count the cash drawer at night and print off end of day reports

• Follow daily checklists to ensure all tasks are completed by the end of the shift (and staying on top of such tasks throughout the day to ensure a smooth closing)

• Help hold for dog and cat walk-in nail trims and other grooming services

• Demonstrate excellent documentation skills and be able to provide accurate price quotes

Shifts & Availability

• Receptionists are scheduled 6-12 hour shifts depending on the day. *Must be comfortable working 12 hour shifts*
• Shifts start as early as 6:30am and end as late as 6:30pm.
• This is a part-time position guaranteeing a minimum of 20 hours per week in our Reception area. There are opportunities for additional hours through cross training as a Dog Bather, helping with after hours potty breaks for boarding dogs, or picking up additional Reception shifts during our busy summer and holiday seasons!

Requirements

• Must be at least 18 years of age to apply

• Must be comfortable working 12 hour days during the times listed above

• Must be available to work holidays including major holidays such as Christmas, New Years, Fourth of July, and Thanksgiving

• Must have open availability especially weekends

• Must be able to bend, stand, squat, crawl, lift 25 pounds independently, walk up and down a flight of stairs, and stand on your feet for long periods of time

• Must be comfortable leash walking dogs 80 pounds

• Strong preference for those who have at least 6 months of previous receptionist experience!

Benefits

• Paid time off after one year of employment

• Free boarding and daycare for employee pets during non-peak periods, and discounted grooming services and retail products

• 100% split tips each paycheck

• Holiday pay on major holidays worked

• Health, vision, and dental insurance options for employees working at least 30 hours per week

Please note, while this is a receptionist position, this is also a very active and fast paced environment that requires individuals to do much more than sit in front of a computer and answer phones. We are specifically seeking someone who enjoys staying busy and who can be active on their feet.

If you are interested in applying, please submit your resume and cover letter in person during business hours, by email, or through the applicable job listing. Applications are sent via email, so please check your spam/junk folders. Due to the high volume of resumes we receive, we are not able to provide application statuses over the phone or in person. Initial contact will be made via email if we are interested in pursuing resumes to the next stage of interviewing.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift

Supplemental Pay:

• Tips

Work Days:

• Every weekend
• Holidays
• Monday to Friday

Work Location: In person

Salary : $15