What are the responsibilities and job description for the Customer Experience Associate position at Albert Burney Inc?
Job Overview:
As a Customer Experience Associate at our Corporate Campus, you will play a pivotal role in ensuring our customers receive exceptional service and support.
Responsibilities:
- Respond to customer inquiries via phone, email, chat.
- Provide accurate information about products, services, and company policies.
- Build and maintain strong relationships with customers by understanding their needs and offering personalized solutions.
- Identify and escalate complex issues to the appropriate department or team for resolution.
- Gather customer feedback and share insights with the team to improve products, services, and processes.
Qualifications:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Basic computer skills.
- Ability to multitask and work effectively in a fast-paced environment.
Job Types: Full-time, Part-time
Pay: $21.88 - $25.73 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: Remote
Salary : $22 - $26
Customer Experience Representative
Rack Room Shoes -
Alexander, AL
Customer Experience Coor
Marshalls -
Andalusia, AL
Customer Experience Representative
QCHI -
Millbrook, AL