Manager Service & Delivery I

About The Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

#bringyourflavor

What You Will Be Doing

The Information Technology Department has an opening for a Service and Delivery Manager overseeing the Retail Stores based in and around Montana, North Dakota, Wyoming, Idaho and some backstage responsibilities. The IT Manager is responsible for overseeing the company's information technology infrastructure, systems, and policies. The role involves leading a team of IT professionals to ensure that the company's technology needs are met and aligned with business objectives.

The manager's responsibilities include managing day-to-day operations of this vital team, balancing the workload of the technicians in addition to in-person related tasks and remote asks.

The position will be based in Missoula, MT.

Main Responsibilities

• Manage Local I.T. Field Service Employees within the Montana Area
• Schedule support staff for service and delivery projects.
• Manage day to day service levels of I.T. equipment repairs.
• Maintain and Monitor Service Level Agreements and Related Resource Analytics
• Responsible for Lifecycle Management Program of Related Assets (inc. Inventory Control and Disposition)
• Collaborate with Other Teams within the IT Organization on Related Projects and Implementations
• Provide high level of customer service for backstage equipment (PCs, Laptops, Printers, and wireless technologies at district offices in Missoula and Billings Montana.
• Ensure timely completion of all requests for new equipment, new hire set ups, and other associated activities.
• Identify and Drive Organizational Change and Process Optimization Opportunities
• Provide technical guidance and support to other departments within the company.
• Manage projects related to the implementation of new systems and technology.
  
  

What We Are Searching For

• Minimum 4 years' experience in an IT or Business Management role; Project Management experience also desired.
• Minimum 5 years' experience with Information Technology environment and related Service Delivery (including Support).
• Bachelor's Degree preferred.
• Customer Service Focus: Retail/Backstage IT Experience Preferred
• Understanding of Albertsons Companies I.T. Infrastructure, Standards, and Methodology.
• Exceptional Communication skills (written and oral), customer service skills, and problem-solving skills.
• Strong interpersonal skills.
• Excellent Project Management skills and delegation skills.
• Excellent organizational skills.
• Ability to manage work details and enhance Teamwork.
• Strong interpersonal communication skills and genuine desire to provide superior customer service
• Ability to work on multiple, simultaneous initiatives to which they will apply their applicable business, technical and system functionality background
• 1-2 years of management experience or equivalent
• Ability to multi-task with competing priorities.
• Developing organizational experience.
• Good organizational and technical skills to support team needs.
• Experience leading team projects for planning, delivery and execution
• Strong interpersonal and problem-solving skills.
• Calm demeanor and ability to manage in high stress situations.
• Able to think strategically and conceptually while managing details.
• Able to work independently and be a strong team player.
• Strong self-initiative
• Some travel required (Up to 60%)
  
  

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).